Shift leader, Retail

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on what’s really important – TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen
• Strategically maximize product sales and manage waste
• Demonstrates “total store vision” and takes ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities
• Communicates effectively on the floor during the shift
• Identifies needs of the team and guests and addresses them before they become problems
• Understands multiple shift priorities and communicates and delegates objectives and tasks
• Takes ownership for the current shift and the subsequent shift
• Ensures the team executes SOP and quality standards consistently
• Coaches and provides feedback to Team Members to ensure they bring their best DOING and BEING
• Trains team on role responsibilities, product knowledge and promotions
• Performs administrative tasks with integrity and to completion (e.g., bank deposits, inventory, store product orders)
• Develops Team Members and discusses career and professional growth
• Brings Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership of impact on others and manages how they show up
• Demonstrates confidence and ownership of decision-making as Manager on Duty
• Remains resilient under pressure and maintains calm in critical moments
• Brings joy to leading the team, serving guests and engaging with the community
• Seeks to serve and create success for others
• Displays enthusiasm and curiosity as a subject matter expert and helps others grow
• Demonstrates humility and curiosity to lead a diverse group and pursues growth and learning
• Provides powerful feedback and coaches the team toward commitment, not compliance
• Takes ownership for positive impact on others and fosters an inclusive, inspiring culture on every shift
• Takes full ownership of personal development and actively seeks feedback and growth opportunities

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. Ability to fulfill these requirements with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on characteristics protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

If you have a disability or special need requiring accommodation, please let us know.

Address: 553 E Plaza Dr, Mooresville, North Carolina 28115

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. Reasonable accommodations available as needed.

Brand:
Caribou Coffee