Senior Manager, Measurement

Overview

The focus of this role is to support the Fiduciary and Fund Services Operations. Fiduciary and Fund Services product suite covers Fiduciary Services, Performance Measurement, Trustee Services and Fund Accounting offered by Financial Market Operation of Standard Chartered Bank through its local network in 22 countries in conjunction with Global Business Services (GBS) in Malaysia, India and China. This role will report to the Head of Fiduciary Services and will be critical in supporting the global operations and the firm.

Support the team management in overseeing the daily operations of the Fiduciary Services & Performance Measurement Operations and contribute towards meeting the team’s objectives. Support the Head of Fiduciary Services on team’s individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting, and assisting selected number of associates.

Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). Establish and maintain close working relationship with appropriate persons in the Spoke countries, Counter party, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt, and professional manner.

Strategy

Awareness and understanding of the Group’s business strategy and model appropriate to the role. Contribute towards the future strategic direction and process innovation/improvements of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. The role requires extensive collaboration with regional and country functions such as Sales, Client Management, Technology, Product Management, and country operations when it comes to identifying opportunities for improvements, standardisation, enhancements, and automation.

• Assist the Head of Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes, in ensuring standardisation and consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
• Partner with Countries Operations, Product and FSS Sales to ensure the key services are being performed to the standard required. Alignment to FSS growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
• Acts as escalation point for regional level operational issues. Together with Regional FMO head, identifies remedial solutions and oversees timely, efficient implementation when required
• Works closely with Regional FMO heads to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation
• Champions the identification and implementation of operational best practice across markets within region and with other regions
• Drives continuous improvement culture to maximise cost and processing efficiency

• Ensures compliance with group and country policies, code of conduct, regulations, and laws
• Work with Regional FMO heads to ensure requests are rolled out in a controlled and timely fashion
• Drive process standardisation across regions and frequent sharing of best practices processes
• Act as the Operations Conduit of ORE Transformation initiative, working together with Technology, Product to review and prioritise LuWs raise across all regions
• Review CRs/JIRAs raise across regions, ensure request fall within the target operating model
• Role models a strong, collaborative business relationship between operations, technology and business stakeholders.
• Supports “One Bank” through strong connectivity with support and sales functions and related businesses such as Fund…