Service Manager

Overview

Epic Chophouse, located in downtown Mooresville, offers premium steak, seafood, and chops accompanied by a curated selection of fine wines and desserts. Known for its upscale dining experience, it is a popular destination for family dinners, business events, and special occasions. It is especially renowned for serving some of the best steaks in the Lake Norman area, making it a cornerstone of the local culinary scene.

This is a full-time, on-site Service Manager role based in Mooresville, NC. The Service Manager will oversee day-to-day floor operations, manage and support staff, and ensure exceptional dining experiences for guests. Responsibilities include supervising service quality, scheduling and training employees, addressing guest concerns promptly, and working collaboratively with kitchen and hospitality teams to uphold operational efficiency.

• Strong leadership, team management, and conflict resolution skills
• Experience with customer service, problem-solving, and ensuring customer satisfaction
• Knowledge of food service operations, fine dining standards, and safety regulations
• Ability to train, motivate, and inspire a team to achieve high performance
• Excellent communication, organization, and multitasking skills
• Previous experience in a managerial or supervisory role in the hospitality industry
• Flexibility to work evenings, weekends, and holidays