Allergy Technician

Allergy Technician – Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)

The Allergy Technician serves as the primary clinical support to allergy patients by delivering high‑quality, safe, effective and compassionate allergy testing, immunotherapy, and treatment services.

• Greet and room patients.
• Prepare and administer allergy tests.
• Prepare and administer subcutaneous allergy injections.
• Monitor patient reactions to antigen doses and adjust dosing as appropriate.
• Mix and prepare allergenic extract doses for subcutaneous and sublingual immunotherapy.
• Document encounters in the EHR system.
• Enter charges for allergy services in the EHR.
• Schedule allergy appointments in the EHR.
• Place orders for allergy vials promptly.
• Perform blood draws for labs and radioallergosorbent (RAST) testing.
• Recognize anaphylactic symptoms and administer appropriate emergency care.
• Communicate financial information to patients.
• Explain testing procedures, train patients on home injections, and provide educational information.
• Respond to patient questions via phone or EHR messaging.
• Maintain logs of emergency medication expiration dates.
• Create dilutions for testing.
• Administer and read tuberculin skin tests (TST) for CEENTA employees.
• Serve as a resource and trainer for new employees.
• Maintain applicable work queues in the EHR.
• Index reports and documentation from the document management system to the EHR.
• Collaborate with providers, managers, and supervisors.
• Maintain OSHA standards for a safe environment.
• Maintain and order clinical supplies.
• Meet physical and mental demands of the position.
• Work on‑site reliably and punctually.

• Maintain precision under stress.
• Respond calmly in emergencies.
• Adapt to departmental changes.
• Read, write, and comprehend medical information.
• Present information verbally and in writing.

Clinical Knowledge – Accurate recording and communication of patient information within scope of practice.

Patient Focus – Make patients’ needs a primary focus and sustain productive relationships.

Building Patient Loyalty – Effectively meet patient needs and take responsibility for satisfaction.

Communication – Convey information clearly across media to engage audiences.

Energy – Maintain high activity levels and productivity, especially during long hours.

Attention to Detail – Consider all aspects of tasks, ensuring accuracy and vigilance.

• Administer injections.
• Draw blood.
• Measure and mix ingredients accurately.
• Maintain annual allergy competencies and USP 797 sterile compounding standards.

• Corporate Epic training.
• 6‑week to 3‑month on‑the‑job training with the Allergy team.
• Post‑training check‑ins and audits.

CEENTA’s mission is to provide comprehensive, quality healthcare. The Allergy Technician directly supports this mission by delivering compassionate allergy testing and treatment.

High school diploma or equivalent required. Preferred: graduate of a medical assisting program accredited by CAAHEP or ABHES, or completion of an approved route via American Medical Technologists, or equivalent certification.

• Three or more years of relevant clinical allergy experience preferred.

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.
• LPN, RN, Pharmacy Tech, Certified Phlebotomist, or Associate’s/Bachelor’s in Science acceptable in lieu of CMA or RMA.
• Five years of recent allergy experience accepted in lieu of certifications.
• Current BLS certification from the American Heart Association or American Red Cross required.

The Allergy Technician works in a multi‑specialty clinic with high patient volume, exposing them to contagious diseases and requiring PPE sonable accommodations may be made.

Reports to the Operations Supervisor, Allergy, with clinical oversight from ENT providers and administrative direction from operations management.

Full‑time, core hours Monday‑Friday, 8:00 a.m.–5:00 p.m., subject to variation based on clinic needs.