Appointment Coordinator- Duke Lake Norman OP

Duke Health Lake Norman Hospital – Mooresville, North Carolina
Pursue your passion for caring with Duke Health Lake Norman Hospital. The hospital offers 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies, and procedures. Typically serves as the first point at which a patient is registered into the Duke Health System.

Monday–Friday 8:30am–5:00pm

• Review and coordinate appointment requests, determine appropriate services, physician, and appropriateness of setting.
• Identify correct patient in Maestro Care, verify patient demographic and insurance data.
• Notify patients of co-payment requirements and outstanding balances.
• Coordinate labs and procedures in accordance with physician preferences.
• Notify patients of testing date, time, and location.

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
• Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.

• Education:
  
  Strong verbal and written communication, basic PC and data entry skills, knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
• Experience:
  
  Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities.
• Degrees, Licensures,
  
  Certifications:
  
  Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.