E-Telecommunicator; Dispatcher

Overview

An employee in this class contributes to the social and economic well‑being of our community keeping Mooresville a safe place to live and work while performing responsible telecommunications and record keeping work for the Police Department.

Please retrieve and fill out the forms below:

• AUTHORIZATION FOR RELEASE WAIVER
• PERSONAL HISTORY STATEMENT

• Employees in this class receive routine and emergency communications, assess the nature and priority of those communications, apply related training, education, experience and principles, making a sound judgment in taking appropriate action.
• Work also involves assisting the public with general information relating to law enforcement and civil matters. Work involves frequent public contact which requires professionalism, tactfulness, decisiveness, sensitivity and courtesy in obtaining necessary information from people who may be under extreme stress.
• Work requires the use of Computer Aided Dispatching in recording the information and dispatching the appropriate response. Employees constantly monitor and communicate with emergency personnel using multiple radio, data and telephone messaging equipment.
• Work also includes duties associated with accessing multi‑agency police records and state/federal criminal and traffic databases. Work is performed in accordance with departmental policy and State and federal law.
• Work is often performed under stressful or emergency conditions. Employees may be required to work long shifts including night shifts, holidays and weekends. The employees are subject to inside environmental conditions. Work is evaluated through review of recorded telephone and radio communications, through observations, feedback from staff, and review of reports.

• Receives routine and emergency communications and in‑person requests for assistance concerning crimes, disorders, personal crisis, public utilities, or general questions. Operates radio, data and telephone messaging equipment to maintain contact with police personnel and other law enforcement units. Prioritize and dispatch personnel to respond to requests for assistance.
• Operates multiple data terminals including DCI, NLETS, NCIC, OSSI’s P2P network, OSSI’s CAD linked with Silent Dispatch to MDTs in police vehicles, Records Management System (PISTOLS) and Mapping (GIS). Operates multi‑channel 800 Mhz Trunking System with interoperability to 4 neighboring counties.
• Performs customer service work for the police department assisting visitors with information, procedures, obtaining reports and other needs. May coordinate the radio communications of federal, state, county, and municipal agencies during natural disasters or other multi‑jurisdictional emergencies. Performs other duties as requested.

• High School Diploma or GED and six months to one year of experience in communications, dispatching or reception work; or an equivalent combination of training and experience.

• Certification or ability to obtain North Carolina DCI certification within one (1) year of hire.
• Certification or ability to obtain Sheriff’s Standards Certification within one (1) year of hire.

We offer a complete benefits package to full‑time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long‑term disability, holidays, vacation, and sick leave.

Part‑time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro‑rated basis.

To learn more details, click the following link. Town of Mooresville Benefits Guide 2025‑2026