Operations Clerk

Summary of

Job Responsibilities:

Involves account verifications, Wires, ACH tasks, Bill Pay, Exception Item Pull, Mobile Deposit, Proof processing, NSF, Stop Pays, Consumer Online Bank Services but not limited to, a wide range of duties related to various operational tasks regarding DDA, SAV, TDA, and limited LNS duties. Accountable to complying with all Bank Secrecy Act and Anti-Money Laundering regulations, bank policies and procedures.

• Process IRA, HSA, CD and account maintenance reviews;
  Fed returns/chargebacks; daily index rate reports; and death notices.
• Assist daily credit card payment processing, travel notifications, E-statements, Visa Settlement, Visa Unpostables, File Maintenance Review, Card Review, Stop Pays, NSF duties, and various other Operations tasks and reports.
• Assist daily on incoming and outgoing wires and review wire log, ACH Exceptions, manual returns, Exception Item Pull (EIP); CRM cases and emails. Bill Pay returns and Index Rate Report, Online Reports and Review changes/death on accounts. Cashier's Check and Money Order review, Proof through Branch Capture.
• Process CAM report (compromised debit/access card listing)
• Assist daily with online banking profiles, maintenance, password reset, lock outs, Limit Log review and changes, account verifications by fax, email, mail and through various verification websites.
  
  Assist Fraud area with reports, investigations, and project work as needed.
• Handle customer and internal telephone inquiries professionally and efficiently.
• Perform and/or back-up miscellaneous duties and/or special projects as assigned by Supervisor and/or VP Operations.
• Responsible for writing and updating procedures.
• Responsible for keeping adequate supplies on hand to perform duties.
• Responsible for retention, filing and purging records concerning performed duties.
• Attendance of educational training/seminars (in and out of state).

• Ability to work independently in a multi-tasking environment while meeting critical deadlines.
• Proven ability to solve complex issues, and complete assigned tasks with minimal supervision.
• Strong interpersonal communication with a focus on providing excellent customer service.
• Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.
• Must be able to work remotely at times and maintain normal levels of production with minimal supervision.
• Ability to recognize and prioritize maximum efficiency.

• A high school diploma or equivalent.
• One year's experience working with Microsoft Office Suite to support administrative or operational tasks.
• A minimum of one year's banking experience, preferred.
• Successful completion of credit check, drug screening, and background check.

• Generally good. Little discomfort from such causes as noise, cold, heat, and dust.