Pharmacy Operations Manager

Join to apply for the Pharmacy Operations Manager role at Walgreens

We will consider employment of qualified applicants with arrest and conviction records.

Information is provided to promote pay transparency and equal employment opportunities at Walgreens.

The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. To review benefits, copy and paste this URL into your browser:

• Accountable for day‑to‑day non‑clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions. Supervise pharmacy technicians and cashiers under the guidance of a pharmacist, adhering to company policies, laws, regulations, and ethical standards.
• Select, schedule, hire, train, and retain pharmacy technicians. Lead training, coaching, and performance management, including discipline and termination decisions.
• Assist the pharmacist with patient care tasks such as registration, prescription data entry, medication preparation, counting, verification, and health service activities authorized by law.
• Delegate, direct, and assign non‑clinical work, ensuring timely completion and accountability for workflow efficiency.
• Prepare and file reports and records required by the company and regulatory agencies.
• Coordinate pharmacy daily schedules, recommend unit staffing, and maintain a clean, orderly, and adequately stocked pharmacy environment.
• Manage inventory preparation and execution of business administrative activities that do not require pharmacist licensure.
• Drive technology and process roll‑outs, champion change, and engage the team in action planning.
• Ensure compliance with Good Faith Dispensing policies and other company pharmacoeconomic procedures.
• Maintain asset protection techniques, support diversion monitoring, and report any security concerns.
• Communicate prescription errors and quality improvement procedures to the accountable pharmacist.
• Process insurance claims accurately, resolve payment rejections, and follow up with insurers and providers.
• Support financial and operational improvement initiatives alongside the Store Manager and Pharmacy Manager.
• Manage community outreach portals, coordinate immunization clinics, and maintain retail partnership relationships.

• Greet customers, offer assistance, resolve complaints, and answer non‑clinical questions promptly.
• Develop relationships by anticipating customer needs and promoting value‑added healthcare services.

• Lead discipline, suspension, or termination decisions in accordance with constructive discipline policy.
• Ensure technicians are trained, scheduled, and accountable for attendance and timeliness.
• Identify knowledge gaps, provide training, and monitor licensure and certification compliance.
• Maintain proper procedures for selection, recruitment, record retention, and training per Company policy.

• Maintain PTCB certification and required state certifications.
• Continuously improve pharmacy and healthcare knowledge through training and professional development.
• Obtain necessary certifications and education credits, such as LTMP e‑modules, and pursue performance improvement plans.
• Seek constructive feedback and leverage mentorship for skill enhancement.

• Relay messages from support centers or key emails to the pharmacy team.
• Participate in store/pharmacy meetings, including 5‑minute stand‑ups and weekly check‑ins.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in specified locations).

• Previous people management or leadership experience.
• Previous employment at Walgreens with an Exceeding Expectation on last performance evaluation.

Hourly

Not Applicable

Full‑time

Management and Manufacturing