Customer Service Associate

Responsibilities:

* Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

* Welcome each customer with a smile.

* Proudly represent Hertz with your professional appearance, language and behavior.

* Focus on providing a clean and safe vehicle, to every customer, every time.

* Take ownership of each customer's service experience by immediately owning and resolving issues.

* Be proud of our brand and the role you play in our success.

* Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

* Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

* Build brand loyalty.

* Utilize company approved sales and service techniques when determining customer wants and needs.

* Offer optional products to meet customer wants and needs.

* Prepare all rental and return documents accurately and completely.

* Qualify each customer using our company rental requirement guidelines.

* Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

* Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

* Ensure that the return date and time on the rental agreement is accurate.

* Review all charges at the time of vehicle return.

* Prepare the Rental Agreement Folder with all required information.

* Answer the phones to assist customers in a friendly, helpful and prompt manner.

* Assist customers by effectively resolving all customer service issues.

* Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

* Passion for customer service and attention to detail - Goes the extra mile

* Self-motivated to achieve and exceed targeted goals

* Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

* Proficiency in English

* Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

* Work in a fast-paced environment with a variety of tasks.

* Excellent organizational and time management skills

* Demonstrate professionalism and interpersonal skills

* Proven experience of working well within a team

* 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

* Work flexible shifts including weekends and holidays; and work overtime as required

* Work outdoors during all weather conditions

* Stand for long periods of time

What You'll Get:

* Hourly Rate is $16.00 + Commission

* Benefits:
Further program information can be found here at  To include, but not limited to:

* Up to 40% off the base rate of any standard Hertz Rental

* Medical, Dental & Vision plan options

* Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)

* Retirement programs, including 401(k) employer matching:
Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.

* Paid Parental Leave & Adoption Assistance

* Employee Assistance Program for employees & family

* Educational Reimbursement & Discounts

* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

* Perks & Discounts
-Theme Park Tickets, Gym Discounts & more