Field Service Technician

Requisition
10437
-Posted
- CAN - MIRABEL

- SERVICES

We manufacture lines, machinery and components for making products, enhancing the potential of the wide range of materials processed by our customers.

We simplify the production processes of customers working in the furniture, construction, automotive and aerospace sectors, courtesy of the skill of the people who work in our production sites around the world.
Founded in Italy in 1969 and now listed on the Italian Stock Exchange, we are driven by our international calling, which is manifested through a global network of showrooms, where customers can enjoy a multi-material experience.

• Travel to customer plant locations as requested by Regional Field Services Manager in central office to perform technical services on Biesse America machinery and provide service and customer support;
• Provide training to customers and other service technicians;
• Manage all onsite installation, pre-programming, repair, maintenance and test tasks;
• Test run machinery installed to verify functioning of all capabilities;
• Instruct how to operate machinery in a safe manner;
• Provide showroom demos and shows for customers;
• Provide maintenance and operation training to customer representatives, to the extent needed to allow customer to maintain and utilize machinery according to manufacturer guidelines and specifications. Includes instructing customer through all supplied manuals and providing detailed explanations and instructions;
• Analyze and diagnose all machinery malfunctioning cases, whether electronic, electrical, pneumatic, mechanical, system or other in nature. Determine the best course of action to resolve the problem(s) and directly taking all necessary actions to implement or make all arrangements to ensure that the company’s organization can effectively provide a solution to the problem(s) the customer is encountering with the machinery purchased;
• Produce timely and detailed service reports and document processes;
• Comprehend customer requirements and make appropriate recommendations;
• Build positive relationships with customers and provide customer satisfaction;
• Follow workflow electronic work orders of assigned scheduled work;
• Attend product and service training locally and internationally;
• Provide training to customers and other service technicians; and
• Work with spare parts, team leaders, hotliners, and customer service representatives to action customer queries.
• The Employee acknowledges and agrees that the Corporation may, from time to time, assign additional duties and responsibilities consistent with the Employee’s position.