Technicien de Service à la Clientèle​/Field Service CSR

Job Description

DMT Solutions Global Corporation (d/b/a "Blue Crest") is looking for skilled and motivated technicians who want to be part of a winning team. We have over 23 technicians and/or technical support staff across Quebec, divided between the 2 main regions of Montreal and Quebec City, covering several major private and government customers. Our mission: to support our business partners by providing them with state-of-the-art, high-performance high-volume mail insertion equipment, as well as a wide range of software and inkjet printing solutions.

Our service team ensures rigorous follow-up to guarantee continuous, uninterrupted production for our customers. Joining the Blue Crest family means joining an innovative, motivated team at the forefront of the mass mail processing market.

Blue Crest is a global leader and innovator in the mail market. Although our manufacturing headquarters are based in Danbury, Connecticut, we are a global company with customers and team members in more than 15 countries, including an extensive field service team of more than 1,000 specialized field service technicians.

On-site technicians ensure the operation of electromechanical equipment for major customers. They are also at the forefront of customer service and customer relations. On-site technicians perform preventive maintenance and repair if needed high-volume mail insertion systems.

- Proactively plan and carry out preventive maintenance
- Resolve problems reported by customers
- Proactively monitor, plan and prioritize tasks to maximize customer satisfaction
- Plan and carry out equipment upgrades and new installations
- Manage a call queue to ensure that customers are contacted in accordance with established guidelines, and that incidents are qualitatively resolved in accordance with established guidelines.

Compensation and benefits

- Base salary between $ and $ depending on experience. week
- Advantageous reimbursement of vehicle expenses. Fixed monthly allowance + mileage reimbursement on variable rate adjusted monthly.
- Personal or family medical/dental plan paid by Bluecrest.
- 3 weeks’ vacation after 1st year
- 2 floating days to use as needed
- 4 personal/sick days
- Possibility of increasing revenues with overtime and on-call service.
- Employer contribution to retirement savings program.
- Full Blue Crest training program at our Danbury, US facility.

Qualifications

As a field-based mobile technician, you should have the following qualifications:
- Experience in troubleshooting and repairing complex mechanical equipment.
- Good experience of working on electromechanical equipment.
- Experience in building and improving customer relationships.
- A valid driver's license is required.
- Must maintain reliable transportation to and from customer sites.
- Ability to perform frequent lifting and/or moving of objects weighing up to 50 lbs.
- Flexibility to work overtime, weekends, holidays and/or different shifts as required with minimal notice
- Ability to work as part of a team
- Desire to grow and contribute to the success of the local team.

TEE Statement

Blue Crest is proud to be an equal opportunity employer. We are committed to developing and maintaining an inclusive workforce worldwide, free from unlawful discrimination, harassment and retaliation.

We offer equal employment opportunities to all persons without regard to race, ethnic origin, creed, color, religion, age, sex, national origin, disability status, marital or family status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law.

Covid 19 declaration

It is MANDATORY to be 100% vaccinated against COVID-19 (including a 10-day immunity grace period). If there is an exemption from vaccination against COVID-19, you may submit the exemption to the HR team for review.

Qualifications

DMT Solutions Global Corporation (d/b/a "Blue Crest") est à la recherche de techniciens/techniciennes compétents(tes) et motivés(es) qui désire faire partie d’une équipe gagnante. Nous avons plus de 23 techniciens et/ou support technique sur le territoire du Québec divisé dans les 2…