Sr Key Account Manager Screening Solutions, Quebec

Generate deep insight into Canadian healthcare ecosystems and market landscape to identify opportunities for improved patient outcomes through integration of screening solutions

Analyze the treatment journey across the local system of care to identify account opportunities and work with HCPs to improve clinical decision making and population health outcomes.

Build a network of relationships within accounts to gain insight into system, customer, and patient unmet needs, including clinical stakeholders and administrators.

Capture information on customer interactions using CRM tools, including point of contact information, sales call activities, market intelligence, funnel development, and other data points.

Synthesize data from formal and informal sources to understand the evolving local care system, leveraging tools such as Engage (CRM), Excel, Tableau, and available research to make data-driven decisions

Develop and implement business and account plans to increase visibility and awareness of screening products and maximize opportunities and sales growth.

Lead the implementation of customer-specific engagement approaches that evaluate and address customer needs, collaborating with internal stakeholders including Medical Affairs, Marketing, and Screening Advocates.

Inform, educate, and enable target physician and stakeholder groups about screening products and value propositions, equipping them to make informed decisions about product choices.

Proactively drives business growth by focusing on customers with highest potential and initiating connections to uncover unmet needs and opportunities.

Seek regular feedback from customers about their experience, service, satisfaction, and perceived value.

Lead successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customer satisfaction, and improve patient outcomes.

Ensure execution of targeted tactics to deliver business goals in coordination with cross-functional stakeholders, including Account Managers, Marketing, Sales Operations, and Internal Sales Support.

Communicate a clear and compelling description of customer needs and opportunities to internal stakeholders to mobilize resources and shape solutions.

Ensure business is conducted to the highest ethical and professional standards, consistent with company guidelines, policies, and regulatory requirements.

Strong verbal and written communication skills, including strong questioning and listening skills.

Confident, professional, and credible presence.

Strong presentation skills: ability to effectively convey concepts in a clear, concise, and professional manner through telephone and face-to-face interactions.

Excellent interpersonal, time management, and organizational skills.

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Support and comply with the company’s Quality Management System policies and procedures.

Maintain regular and reliable attendance.

Ability to act with an inclusion mindset and model these behaviors for the organization.

Ability to work designated schedule.

Ability to work nights and/or weekends, as needed.

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Ability to work on a computer and phone simultaneously.

Ability to travel up to 90% of working…