Community Development Assistant Manager

POSITION:  Assistant Manager - Community Development
Rotation:
Thursday – Monday; from 10 am to 6 pm
Group Benefits and RRSP
STARTING SALARY:  $61,145 - $74,248
CLOSING DATE : 4:00 p.m. on January 22nd, 2026.

Job Summary:

Reporting to the Supportive Housing Program Manager, the Assistant Manager, Community Development will be responsible for community integration for supportive housing programs and residents at Shepherds of Good Hope. This role works within the housing program and within the community to build meaningful connections between SGH, our residents, local community members, organizations and services, and to establish and promote community norms.

Externally, it involves representing SGH in the community, soliciting and listening to community feedback, building awareness around the value and role that supportive housing plays in ending chronic homelessness, and creating opportunities for greater integration between supportive housing residents and the neighborhood that they are part of.
Responsibilities:  Enhancing community integration   Proactively build positive relationships with local organizations, businesses and community members, with a focus on identifying and establishing ongoing communication with community leaders and local champions
Represent SGH at local events, meetings and engagements with community partners to create and maintain positive community partnerships
Create and lead SGH events for the public, including but not limited to virtual and in-person educational events, in-program tours, virtual and in-person community building events
Provide public opinion insights, analysis and community feedback to leadership, and related recommendations
Collaborate with Communications department to develop and disseminate educational and promotional materials, email communications and other outreach tools
Oversee the volunteer program in housing; work with People and Culture to implement strategies to fill volunteer requirements, and manage day-to-day volunteer scheduling, communication and activities
Establish and execute housing and community orientation plans for individual residents
Build partnerships with community service organizations and social services network to maximize use of local community resources, to encourage tenant participation in the broader community and facilitate the on-site delivery of externally-provided programming
Working one-on-one and through group programming to identify and develop effective strategies that meet the emotional, practical and social needs of tenants and the community as a whole
Organize and lead regular resident-related meetings
Use effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations; assist tenants to resolve issues of outstanding arrears
Oversee resident honorarium program, where applicable
Program and administrative oversight   Support front-line staff with any/all day-to-day concerns that arise in operational programs in your area and continue to coach and mentor front-line staff
Provide on-call support as required
Assist with and promote the implementation of policies and procedures
Support crisis intervention, staff training, coaching and critical incident de-briefing
Contribute to budget development and manage budgets related to social initiative, resident recreation, resident transportation, and events

Qualifications:

Undergraduate degree in Social Sciences, Human Services, Business Management, or related field
Minimum of 3 years’ experience working in not-for-profit housing or shelter environment
Minimum of 3 years’ experience in a supervisory position
Experience building positive working relationships with a wide variety of stakeholders; demonstrated ability to interact with stakeholders professionally, with poise, and with an orientation toward identifying and building on common ground
Excellent public speaking abilities; ability to serve as a compelling ambassador within one-on-one engagements, media interviews, etc.
Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis
Proven experience working independently, developing and facilitating groups
Expe…