Head of Operations

Location: Montreal

About us
Eli Health is building the real-time interface to the human body, making it possible to improve our daily and lifelong health with instant access to essential biological signals. No more snapshots, just a live feed. The Hormometer, its flagship product, is the first instant hormone monitoring system delivering results from saliva to a mobile app in minutes—anytime, anywhere.

Developed over five years of R&D and backed by a dozen patent-pending innovations, Eli Health’s award-winning platform turns hormone patterns into continuous, actionable insights. Just as the thermometer and glucometer transformed health for millions, Eli Health marks the next major evolution in everyday health management. The company is co-founded by Marina Pavlovic Rivas and Thomas Cortina.

To learn more or request early access, visit (Use the "Apply for this Job" box below). or follow Eli Health on Instagram.

About the role
Eli is entering a pivotal stage of growth as we scale from steady production to mass manufacturing and broad distribution. We’re hiring a senior leader to build and oversee our full physical operations function—encompassing supply chain, manufacturing, logistics, inventory, and fulfillment.

This isn’t about optimizing legacy systems—it’s about designing and executing the infrastructure that will power Eli’s next phase. You’ll define the strategy, implement the systems, and manage the execution needed to deliver our product reliably, efficiently, and at scale.

As the most senior operations leader on-site, you’ll collaborate closely with the COO and cross-functional teams to ensure operational excellence while maintaining the speed and adaptability that define Eli’s culture.

What you ll own
End-to-End Physical Operations

Own the full operational lifecycle, from supplier sourcing to product delivery, with accountability for cost, quality, and throughput.

Design and implement scalable processes for supply chain, inventory management, manufacturing, fulfillment, and logistics.

Lead the evolution from human-led to semi-automated operations in collaboration with our automation and AI teams.

Supply Chain Strategy & Execution

Develop and execute a global sourcing strategy, including vendor selection, negotiation, and long-term relationship management.

Build operational resilience through supply redundancy, quality standards, and risk mitigation practices.

Oversee warehousing, inventory planning, and fulfillment, ensuring timely delivery and customer satisfaction at scale.

Operational Systems & Tooling

Lead the rollout of planning, MRP, inventory tracking, and order management systems.

Partner with technical teams to integrate automation and robotics into key workflows.

Ensure systems are fit-for-scale, interoperable, and drive actionable operational insights.

Team & Partner Leadership

Build and lead a high-performing operations team.

Set performance expectations and accountability standards across both internal teams and external partners.

What we are looking for
Core Experience & Capabilities

Operational leadership in a regulated sector, such as diagnostics, food tech, medical devices, or consumer health hardware.

Experience scaling physical product operations from tens to thousands of units/month, ideally in a startup moving from Series A to

C.

Track record of building from scratch: systems, teams, processes, and vendor networks, not just managing inherited structures.

Hands-on leadership of internal teams and external partners, including contract manufacturers, suppliers, and logistics providers.

Strong command of operational systems (e.g., MRP, inventory, production tracking) and how they underpin manufacturing and fulfillment at scale.

How You Work & Lead

You thrive in build-phase environments, where the path isn’t paved and momentum matters.

You operate at both altitude and ground level, shifting effortlessly between strategic planning and daily problem-solving.

You bring clarity and discipline in chaotic contexts, helping others prioritize, deliver, and improve.

You coach teams through change by setting clear standards and reinforcing accountability, not just adding headcount.

You design with scale in mind, navigating scrappy workarounds while…