Directeur; trice), Stratégie et transformation des opérations
Location: Montreal
The Group Benefits Operations team is seeking a Director, Operations Strategy & Transformation to lead our back‑office transformation agenda and strengthen operational excellence across our Canadian Group Benefits business.
Reporting to the Vice President, Group Benefits Operations, this role is a pivotal member of the leadership team. The Director is accountable for shaping and executing strategic initiatives that advance both Operations and Group Benefits priorities. You will partner across teams, geographies, and value streams to translate strategy into measurable outcomes. This role is ideal for a highly motivated, collaborative leader who thrives in a complex, senior‑stakeholder environment and is passionate about driving meaningful change.
Position Responsibilities:
Strategic Planning & Execution
Lead a small, high-performing team in delivering initiatives of varying scale and strategic importance. You will ensure initiatives deliver intended business outcomes through direct accountability and influence.
Key responsibilities include:
Developing integrated initiative roadmaps, ensuring success metrics align with business priorities.
Leading milestone planning, impact reviews, budgeting, and governance activities.
Prioritizing strategies and making clear recommendations to senior leadership.
Overseeing change management activities to enable successful adoption of transformational initiatives.
Driving timely decisions, actions, and issue resolution.
Monitoring execution progress, providing visibility into risks and milestones, and ensuring accountability to timelines.
Tracking initiative outcomes to ensure benefits and financial commitments are realized.
Designing effective performance‑tracking approaches to keep teams aligned and on track.
Facilitating annual strategy development and offsite leadership sessions.
Supporting and enhancing the overall Strategic Planning Process across Operations.
Reporting, Communication & Stakeholder Management
Develop compelling executive‑level presentations and business cases that clearly articulate insights, recommendations, and outcomes.
Present initiative performance and strategic insights to senior stakeholders, enabling clear understanding and informed decisions.
Drive alignment across stakeholders and enable decision-making by identifying trade‑offs and influencing outcomes when necessary.
Motivate, mentor, and develop both direct and indirect team members.
Act as a change agent who builds awareness, engagement, and commitment to the transformation agenda.
Required Qualifications:
10+ years of combined education and experience in strategy roles within large multinational organizations, ideally in financial services.
Experience leading small teams and navigating complex, fast‑moving, and ambiguous environments.
Preferred Qualifications:
Extensive experience in strategic planning, execution, and reporting.
Strong analytical skills and comfort with financial and quantitative analysis.
Exceptional PowerPoint and storytelling capabilities.
Demonstrated ability to influence senior leaders and drive decisions to implementation.
A reputation for being practical, solutions‑oriented, and dependable in delivery.
Strong facilitation and communication skills.
High attention to detail and commitment to delivering executive‑ready work.
Strong problem‑solving abilities informed by research, structured thinking, and thoughtful analysis.
Proven experience leading projects and managing stakeholders effectively.
Strong business acumen, customer focus, and strategic execution capability.
Ability to work independently and collaboratively in diverse teams.
Experience in top‑tier consulting, investment banking, or corporate strategy roles is an asset.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives…
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