Manager, Tenant ; Property Management

Manager, Tenant Experience (Property Management)
Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
Together, we're transforming tenants' lives by “providing more than a home, because we care”.

What we offer:

Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
What we seek:
OCH is currently seeking a dedicated Manager, Tenant Experience (Property Manager) to be responsible forthe coordinated delivery of property management, turnover, and maintenance services within an assigned portfolio of social and affordable housing communities.
Under the guidance of the Senior Manager, Tenant Experience Operations, the Manager, Tenant Experience will lead the day-to-day operations of their portfolio, ensuring safe, well-maintained homes and fostering a positive tenant experience. This includes oversight of demand and planned maintenance, unit turnover, contractor and vendor performance, community standards, and the effective engagement of tenants and partners.

The Manager, Tenant Experience will manage staff and financial resources, ensure compliance with all statutory and policy requirements, and collaborate with other service areas to achieve organizational priorities, operational efficiency, and continuous improvement.
Manager, Tenant

Experience with OCH:
At OCH, we strive to deliver exceptional services for our tenants, with an emphasis on collaboration, accountability, respect and excellence. As a Manager, Tenant Experience, you will provide leadership in the achievement of these goals, leveraging your industry knowledge and experience to the direct benefit of our tenants and communities.
As a  Manager, Tenant Experience , some of the things you will do include:
Operational Leadership
Manage the delivery of property management, turnover, and maintenance services for assigned communities.
Oversee vacant unit preparation and ensuretimelyturnover to minimize vacancy loss.
Ensure adherence to OCHC policies, codes, and standards, including fire, building, electrical, and safety requirements.
Support implementation of capital projects and planned maintenance activities.
Monitor contractor performance, procurement, and service contracts, ensuring value, quality, and compliance.
Maintainaccuraterecords in corporate systems, ensuring all work orders, inspections, and invoices are documented and approve din a timely manner.
Analyze portfolio data toidentifytrends, recurring issues, and opportunities for improvement.
Oversee fleet and stockroom operations for assigned teams, ensuring proper use, safety, and accountability.
Tenant and Community Engagement
Act as a visible, approachable, and responsive leader within assigned communities, fostering trust and open communication with tenants.
Respond to tenant inquiries, complaints, and escalations with empathy and professionalism, ensuring fair andtimelyresolution.
Educate tenants on maintenance processes, safety practices, and community standards.
Collaborate with internal teams and community partners to support tenants with complex needs andmaintainhealthy, inclusive communities.
Participate in community meetings, events, and engagement initiatives to strengthen relationships and service awareness.
People Management
Provide leadership and overall management of staff within areas of responsibility, including assigning, monitoring, and evaluating work; setting work plans, priorities, and expectations; coaching, developing, and motivating staff; and ensuring effective service delivery.
Manage the effective and efficient operation of areas of responsibility, monitoring and reporting on adherence to targets and performance indicators and driving continuous improvement.
Identify, plan for, and manages human resources needs for assigned areas of responsibility, including hiring, termination, discipline, investigations, and grievances.
Financial and Administrative Management
Prepare and manage budgets for assigned portfolio, ensuring financial accountability and cost control.
Validate and approve expenses and invoices.
Participate in the development of annual business plans and performance targets.
Support the collection of tenant chargebacks and…