Job Description & How to Apply Below
The Junior IT Infrastructure Specialist (Part-Time) provides day-to-day IT support for employees and assists with maintaining Free Balance’s corporate IT environment. This role is ideal for someone early in their IT career who is looking to gain hands-on experience while working a reduced schedule . The position focuses on user support, device management, and foundational IT operations, with opportunities to learn and grow.
Main Responsibilities
End-User & Device Support
Install, configure, image, and maintain Windows laptops, desktops, and peripherals
Provide first- and second-level technical support to users across multiple locations
Troubleshoot hardware, software, and basic connectivity issues
Assist users with onboarding, offboarding, and daily IT requests
Endpoint & Asset Management
Assist in managing corporate devices using endpoint management tools (e.g., Manage Engine)
Maintain accurate device inventory and asset records
Support laptop provisioning, updates, and patching following IT standards
Identity & Collaboration Tools
Support user accounts and access in Google Workspace
Assist with basic Microsoft services and license management
Help maintain proper access controls and follow least-privilege principles
Network & Connectivity (Basic)
Assist with troubleshooting local network and VPN connectivity issues
Escalate complex network problems to senior IT staff or vendors
Security & Compliance
Follow cybersecurity best practices for devices and user access
Assist with endpoint protection monitoring and basic incident response tasks
Support IT documentation and compliance-related activities
Documentation & Continuous Improvement
Create and maintain clear IT documentation and user guides
Assist senior team members with infrastructure improvement projects
Skills
Basic administration and troubleshooting of Windows operating systems
Fundamental understanding of Linux is a plus
Familiarity with user account management, endpoint concepts, and basic networking
Strong troubleshooting and communication skills
Basic scripting knowledge (Power Shell or Bash)
Exposure to IT ticketing or service management tools
Interest in IT infrastructure and cybersecurity
Willingness to learn and develop technical skills
Organized, reliable, and detail-oriented
Able to work independently and as part of a global team
Security-conscious mindset
Qualifications
Degree or diploma in IT, Computer Science, or a related field (or equivalent experience)
0–2 years of experience in IT support or a similar role
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Free Balance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labor law throughout all stages of the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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