Mobile Support Engineer

Location: Montreal

Job Description

Job Description

Role Profile:
EUT Mobile Endpoint Squad is looking to hire a Mobile Support Engineer who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the firms bring-your-own-device and corporate mobile offerings. The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.

Role and responsibilities:

• Work in Mobile Endpoint Squad responsible supporting Microsoft Intune Infrastructure

• Perform incident diagnosis, troubleshooting and escalation for end user issues.

• Deploy mobile services, tools, and applications required for Microsoft Intune.

• Optimize and hand-off of work to Level 2 offshore team.

• Be the owner of the problem and change management processes.

• Create operational support documentation.

• Willing to work on call; every 2 months on the weekend.

Skills required:

• Experience with Mobile device management with Mobile Iron, Microsoft Intune, Blackberry, Air Watch or similar platform in a large enterprise

• Strong grasp of IT infrastructure fundamentals (networks, databases, load balancers, IT security)

• Automation and integration experience using Power Shell, Perl, Python, or Shell

• Strong knowledge of mobile operating systems iOS and Android

• Strong understanding of basic networking concepts and internet protocols

• Ability to work well in a team and independently.

• Strong analytical and troubleshooting skills in a highly visible fast paced enterprise environment.

• Excellent verbal and written communication skills Preferred

Skills:

• Experience with Office 365 and Intune App protection policies

• Knowledge in computer and mobile security concepts

• Basic development knowledge on iOS and/or Android

• Experience in networking, load balancers and firewalls