Country Manager - Canada

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We are excited to partner with ITHQ to attract top talent for their new Country Manager - Canada.

This job posting is a new position within our organization.

Country Manager – Canada
Introduction
ITHQ’s expansion into Canada represents a significant strategic milestone for the business. This move is driven by three core objectives:

Market Diversification and Growth:  By broadening our presence beyond the UK, we can diversify revenue streams, mitigate regional risk, and unlock growth opportunities in a dynamic new market. Canada’s growing demand for resilient, expert-led IT services offers an attractive landscape for our next phase of expansion.

Access to World-Class Talent:  Canada is home to a thriving technology sector and a wealth of highly skilled professionals. Establishing operations locally enables us to attract and retain top talent, strengthening our delivery capability and bringing fresh perspectives to our business.

Foundations for North American Expansion:  While our immediate priority is building a robust and successful Canadian business, this presence is also an essential launchpad for future North American operations. The Canadian entity will provide the expertise, brand credibility, and operational bedrock required to support eventual entry into the United States and beyond, with full consideration of regulatory and market requirements unique to those territories.

The Country Manager (Canada) will be instrumental in achieving these aims, embedding ITHQ’s high standards whilst adapting to local market needs, and laying the foundations for long-term, sustainable success across the region.

Role Purpose

Act as the senior accountable leader for ITHQ in Canada, responsible for establishing, scaling, and leading the Canadian business in alignment with the group strategy.

Build a high-performing, accountable local team and culture, embedding ITHQ’s standards of delivery, customer satisfaction, and operational resilience.

Drive growth through new business generation, client relationship management, and partnership development within the Canadian market.

Ensure full compliance with local legal, regulatory, tax, financial, and employment requirements, operating to the highest standards of integrity.

Serve as the primary interface between the Canadian entity and UK headquarters, ensuring strategic alignment, transparent reporting, and collaborative delivery across borders.

Champion ITHQ’s values, methodologies (including FIRE and VAST), and standards, adapting where necessary for the Canadian context.

Scope
Full P&L responsibility for the Canadian entity – accountable for commercial targets, operational delivery, and local margin protection.

Direct leadership of all in-country functions: sales, delivery, operations, support, and local HR/talent. Indirect oversight of shared group services.

Ownership of local business development, including pipeline creation, bid management, and channel/partner development.

Delivery oversight across the four ITHQ practice areas (Cyber, IT Operations, Data & AI, Hybrid Cloud) ensuring consistency with group quality measures.

Talent acquisition, development, retention, and local culture-building in line with ITHQ’s accountability framework.

Risk and compliance ownership: ensure local adherence to all legal, regulatory, financial, employment, and cyber/security standards.

Local vendor, supplier, and partner relationship management, within agreed group frameworks.

Represent ITHQ locally at industry, client, and partner events; uphold and enhance the group’s reputation in the Canadian market.

Contribute to group strategy refinement by providing Canadian market insights, client feedback, and operational…