Senior Solutions Architect, Professional Services

Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.
What You'll Do
Travel: up to 30%

Reports to:

Director, Professional Services
Work as a client-facing member of the Software Solutions Delivery Team
Work with a team of networking and software professionals to deliver Axon technology to Government and Law Enforcement customers across various areas associated with public safety
Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements, addressing Information Security evaluations and completing architecture review boards
Manage technical projects remotely and at client sites
Engage with client's technical and non-technical leadership to communicate project progress
Work with account management team to ensure customer needs are being met
Ensure the highest level of service for Axon software deployments
Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon's products
Recommend deployment plans for identified integrations that drive key outcomes for the agency
Work closely with project team, product, engineering, sales, and agency technical stakeholders to understand agency goals and program outcomes
Capture requirements, implement third-party solutions in development environments, perform initial reviews to determine feasibility of integration, document technical capabilities required to meet business requirements, work with Director of Integrations and developers to build, test, and deploy new integrations
Work with the Director of Integrations and developers to build and document integrations and support requirements
Write code to leverage API capabilities to optimize implementation tasks, working with Dev Ops to merge code that is used for repetitive tasks (e.g., Camera management and maintenance, dynamic data integration)
What You Bring
Bachelor's Degree highly preferred or equivalent work experience
7+ years of experience in analyzing and developing technical systems and software solutions
Expert networking knowledge and experience in managing technical projects, implementations, and integrations from inception to successful completion, including LAN/WAN, security, IP Video and Video Management Systems
Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred)
Advanced understanding of cloud technologies as well as software development packages and data management tools
Advanced experience with IT business processes including Architecture Review Boards, IT Security Reviews
Advanced hands-on experience with APIs structures and systems integration (REST, SOAP)
Advanced skills in SQL, Python, Java, and Cloud (AWS and/or Azure)
Demonstrated system-level understanding of enterprise software systems
Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
Project Management experience and/or certifications (i.e.,…