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Job Description & How to Apply Below
Position Title:
Workforce Program Consultant
Work Location:
Remote - Quebec, Canada (with occasional on-site availability in Montreal/Kirkland)
Classification:
Independent Contractor (Canada)
Engaged under a Statement of Work (SOW)
Position Summary
As a Customer Operations Consultant, you will deliver key support for workforce management and staffing programs within a centralized client service model. Operating as an independent contractor under a Statement of Work (SOW), you will contribute across Talent Operations, Program Administration, and Client Service delivery. This role is ideal for a detail-oriented, bilingual professional comfortable managing multiple priorities and stakeholders in a fast-paced environment.
Contractor Services
Talent Operations Support
* Assist with job requisition postings, candidate screening, and interview scheduling.
* Coordinate onboarding activities, including document collection and new-hire logistics.
* Partner with client stakeholders to confirm role requirements, timelines, and expectations.
* Serve as the primary point of contact for consultants and temporary workers during
assignments.
* Manage administrative and timekeeping processes via client platforms (e.g., SAP
Fieldglass).
* Provide first-line issue resolution related to consultant engagement and system usage.
* Generate and deliver reports, summaries, and dashboards as required.
Client & Program Administration
* Support adherence to key performance indicators (KPIs) and service level agreements
(SLAs).
* Act as a liaison between client contacts, internal teams, and supplier partners for daily
operations.
* Maintain strong professional relationships and effective communication with all
stakeholders.
* Proactively identify service delivery risks and recommend solutions.
* Participate in recurring client check-ins and business reviews to evaluate satisfaction and
performance.
* Support reporting, data analysis, and workforce program metrics.
* Oversee coordination of travel and expense reporting where applicable.
* Identify opportunities to enhance program value and support account growth through
improved processes, expanded supplier engagement, or increased service adoption.
* Share insights and recommendations with client and internal stakeholders to promote
program expansion and long-term success.
Minimum Qualifications
* Bachelor's degree preferred, or equivalent work experience in HR, recruitment, staffing,
or client operations.
* Experience with VMS or HRIS systems (e.g., SAP Fieldglass) is strongly preferred.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
* Experience supporting contingent labor programs or MSP operations is an asset.
* Fluency in both English and French (spoken and written) is required.
Contractor Requirements
* As this role may involve access to sensitive data, a client-issued laptop and email account
will be provided.
* Contractor is responsible for maintaining personal equipment, such as phone and internet
access.
* Responsible for all personal tax filings, insurance, and benefits as an independent
contractor.
* Invoicing must follow the agreed schedule outlined in the SOW, with accurate and timely
submissions.
* Invoices must include applicable GST/HST and, for Quebec-based contractors, QST
charges in compliance with Canadian tax laws.
* Payments will be processed according to term in agreement and receipt of an approved
invoice.
Location & Availability
* Must be a resident of Quebec, ideally based in or near Montreal.
* Availability for in-person meetings at the Kirkland Head Office as needed.
* Full fluency in French (read, write, speak) is required to meet compliance with Bill 96
and to collaborate effectively with local stakeholders.
Compliance & Legal Considerations
* Must be knowledgeable of Canadian federal and provincial labor laws, including those
governing self-employed workers and Quebec-specific requirements.
* Required to follow all applicable privacy laws (including PIPEDA and provincial
regulations) and corporate compliance policies.
* Must operate in accordance with the terms outlined in the Independent Contractor
Agreement and Statement of Work (SOW).
Additional Notes
* Access to confidential or sensitive information may be required in this role.
* Tasks may involve prolonged use of a computer, document handling, and general office
mobility.
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