Location: Montreal
Position Overview
Autodesk is reimagining how customers realize value after they purchase our products. As part of this transformation, we’re looking for a Customer Value & Growth Product Manager to own the strategy, discovery, and execution of digital motions and experiences that help customers unlock outcomes, deepen product engagement, and discover new capabilities across Autodesk’s Design & Make Platform.
In this role, you will shape in-product and cross-channel experiences—including self-serve workflows, activation paths, contextual guidance, and digital nudges—that empower customers to get the most out of their investment. You’ll partner closely with engineering, design, data, marketing, and customer success to deliver scalable experiences powered by usage intelligence, personalization, and modern technologies including AI.
If you're passionate about building data-informed, customer-centric digital experiences that drive measurable growth and value realization, this role provides an opportunity to make a major impact across Autodesk’s global customer base.
Responsibilities
Own the product vision and roadmap for digital experiences that drive onboarding, activation, engagement, and value realization post-purchase
Identify high-impact opportunities through qualitative research, quantitative insights, customer journey mapping, and ecosystem analysis
Develop problem statements and hypotheses aligned with Autodesk’s post-purchase growth strategy
Design, validate, and iterate digital motions that guide customers to success—such as self-serve setup, learning pathways, personalized recommendations, account-based insights, and workflow onboarding
Create scalable frameworks for in-product prompts, nudges, and lifecycle triggers that adapt based on customer context and behavior
Partner with engineering to ship high-quality, reliable solutions on time while ensuring exceptional user experience
Use experimentation (A/B, multivariate, holdouts) to validate ideas and accelerate learning
Collaborate with data science to leverage predictive insights and behavioral signals to personalize customer paths
Define and track key metrics related to activation, engagement, feature adoption, value milestones, and expansion potential
Work closely with content strategy, design, product teams, and marketing to create cohesive digital experiences across multiple touchpoints
Partner with Customer Success and Support organizations to identify friction areas and opportunities for digital self-serve solutions
Communicate roadmap, priorities, and outcomes clearly with stakeholders at all levels
Minimum Qualifications
8+ years of Product Management experience building customer-facing digital experiences in SaaS or platform environments
A track record of using data, customer insights, and experimentation to drive roadmap decisions and measurable results
Experience shipping features end-to-end: discovery, scoping, UX collaboration, feature definition, delivery, and iteration
Strong system-thinking skills and the ability to simplify complex workflows into intuitive customer journeys
Excellent communication and stakeholder management abilities across technical and non-technical audiences
Preferred Qualifications
Experience across post-purchase, onboarding, growth, or lifecycle product areas
Familiarity with personalization systems, usage intelligence, recommendation engines, or AI-powered customer experiences
Experience working within multi-product ecosystems or modular platform architectures
Passion for empowering customers to unlock value and achieve outcomes with software
Learn More / Plus d'information
About Autodesk / À propos d’Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in…
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