Disability Management Specialist

Key Responsibilities

• Coordinate and manage non-occupational disability cases from initial claim through resolution.
• Liaise with employees, medical providers, insurance carriers (e.g., STD/LTD providers), and internal stakeholders to support timely claim decisions and interventions.
• Ensure all documentation is accurate, complete, and maintained in a confidential manner.
• Along with HR Director Shared Services, AIM representative and facilitation on the disability governance with insurance carriers and review of SLA performance;
• Develop and oversee individualized, medically supported return-to-work plans for employees returning from non-occupational leaves.
• Identify suitable accommodations in collaboration with managers and healthcare providers under the duty to accommodate provisions of the law.
• Monitor progress and adjust RTW plans as needed based on medical updates and business needs.
• Ensure all processes align with federal and provincial human rights, privacy, and accessibility legislation.
• Keep up to date with evolving disability and accommodation legislation and group benefits policies.
• Support internal policy development and contribute to disability management program enhancements.
• Training design and implementation for the HR Community and management on Disability best practises and process.
• Act as a resource for HR, managers, and employees by providing guidance on disability leave procedures and accommodation strategies.
• Facilitate clear and compassionate communication between all involved parties.
• Promote early intervention strategies and employee well-being initiatives.

• Post-secondary education in Disability Management, Human Resources, Occupational Health, Health Sciences, or a related field.
• Certification as a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) is an asset.
• 3–5 years of experience managing non-occupational disability cases (STD, LTD) in a corporate or industrial environment.
• Experience working with third-party disability insurance providers and employee benefits programs.
• Strong knowledge of Canadian human rights and privacy laws as they relate to disability and accommodation.
• Excellent case management, organizational, and documentation skills.
• Strong interpersonal and communication skills, with the ability to handle sensitive matters with empathy and discretion.
• Proficiency in Microsoft Office and case management systems.
• Bilingual (French/English).
• Ability to connect and build relationships with all stakeholders.

• A competitive salary + other benefits
• Group Insurance & RRSP Program
• Events organized by the company throughout the year
• Dynamic and rewarding work environment - work on important and meaningful projects while having fun!