Senior Consultant, Customer & Operations, Financial Services

Location: Montreal

Overview

At KPMG, we believe customer‑centric organizations win. Our Customer & Operations Financial Services team helps leading financial institutions imagine, design, and deliver better customer and operational outcomes through end‑to‑end transformation.
We work at the intersection of customer experience, operating models, process excellence, and digital enablement, supporting clients as they navigate complex change and deliver measurable, sustainable results.
As a Senior Consultant, you will be a key contributor on high‑impact engagements, working alongside experienced leaders, global subject matter experts, and motivated teams to help our clients translate strategy into practical action.

KPMG’s Customer & Operations practice continues to grow as Financial Services organizations prioritize customer experience, operational efficiency, and digital transformation at the top of their agendas.

This role is ideal for consultants who want to:
Work on complex, end‑to‑end transformation programs
Build credibility with senior client stakeholders
Develop deep expertise in Financial Services
Grow toward a Manager role in a supportive, human‑centric environment

You will be exposed to a wide range of engagements, including customer experience transformation, target operating model design, process optimization, and large‑scale business and digital change initiatives.

What you will do

As a Senior Consultant, you will contribute to and lead defined components of client engagements, including:
Delivering work streams across customer experience, operational transformation, and target operating model design within Financial Services
Translating business and customer needs into process designs, operating models, and actionable implementation roadmaps
Conducting current‑state assessments, process and value stream analysis, and identifying opportunities for efficiency, risk reduction, and improved customer outcomes
Supporting large‑scale business and digital transformation programs, including the integration of business, process, and technology changes
Applying structured problem solving, data analysis, and financial / operational insight to solve complex client issues
Owning defined work streams, including planning, execution, and delivery of high‑quality, client‑ready outputs
Preparing presentations, reports, and executive‑level insights for client stakeholders
Working collaboratively with clients, engagement leaders, and global subject matter experts to deliver innovative solutions
Coaching and mentoring junior team members and contributing to a strong, inclusive team culture
Supporting business development activities, including proposals, thought leadership, and client pursuits

What you bring to the role

3-6 years of experience in management consulting, advisory, or relevant Financial Services industry roles
Experience working with Financial Services institutions (banking, insurance, wealth, or capital markets)
Exposure to customer experience, operational transformation, or digital enablement initiatives
Experience contributing to projects spanning strategy, operations, and technology‑enabled change
Strong structured thinking and problem‑solving capabilities
Ability to analyze data, synthesize insights, and communicate clearly with senior stakeholders
Experience translating business requirements into process, operating model, or service design solutions
Solid project management and stakeholder management skills
Ability to work independently with guidance, while thriving in collaborative team environment
English fluency is required to interact with our anglophone clients and team leaders across Canada.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity , we do what is right |  Excellence , we never stop learning and improving |  Courage , we think and act boldly |  Together , we respect each other and draw strength from our differences |  For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our…