Customer Experience Associate - Drummondville, Qc

Position: Customer Experience Associate - Drummondville, Qc - 15h
Location: Drummondville

Description

:

Can you bring your charming self to work and make customer interactionsdelightfulone? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? Ifsothen,take the next step to your future today and apply for the position ofa
Customer Experience Associate. We are expecting an all-around champion who can understand customer needs andadvisebest suited banking solutions for a positive customer experience.

In this role,you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand anddeterminecustomer needs to recommend solutions specific to those needs while exercising discretion in confidentialmatters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, asnecessary

Achieve assigned goals and businessobjectivesby promoting banking solutions and completing business processes ina timelyandaccuratemanner

Connect personally with customers toadvisethem appropriately and clearly on banking solutions andprocesses

Help build a positive,diverseandequitablework environment by promoting team effectiveness as well asparticipatingin personal performancedevelopment

Assistthe team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operationalexcellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduatedegree or equivalent is an asset.

Strong administration, organizational,planningand time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) andinternet.

A go-getterwho can exercise initiative and beaccurateand detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and ase be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance…