Senior Compliance Specialist

As one of Canada’s leading life insurers, Blue Cross Life Insurance Company of Canada (Blue Cross Life) takes great pride in being the most trusted brand by Canadian consumers, offering exceptional coverage tailored to protect them and their families.

Federally licensed with operations across Canada, Blue Cross Life provides a full suite of top-tier Individual and Group Life and Disability insurance options. This comprehensive range of products is backed by an insurer with decades of experience protecting Canadians.

Our employees are the key component in enabling us to deliver competitive life and disability products nationally; we value their knowledge and integrity and are dedicated to their professional development by providing an environment of continuous learning and growth. We seek creative problem solvers who care about the work they do while helping to drive responsiveness and insight throughout our organization.

If you are looking for an opportunity in a challenging, fast-paced, and collaborative work environment, the career you have been looking for may be waiting for you at Blue Cross Life.

The Opportunity
As a Senior Compliance Specialist, you will play a key role in strengthening and evolving our compliance program across consumer protection, conduct risk, financial crime, privacy, and regulatory integrity. You will provide subject matter expertise and advisory support across market conduct, distribution practices, complaints oversight, regulatory change, and monitoring and testing activities.

In this role, you will analyze emerging risks, interpret regulatory requirements, and provide actionable recommendations that inform business decisions and promote fair customer outcomes. You will contribute to the implementation and ongoing enhancement of compliance frameworks, reporting processes, and GRC-enabled tools, helping ensure the organization remains aligned with federal and provincial regulatory expectations.

This position offers the opportunity to work cross-functionally, support complex compliance initiatives, and contribute to the continued maturity of our compliance function within a dynamic and evolving regulatory environment.

Key Responsibilities
Compliance Oversight, Advisory &

Risk Management:

Provide subject matter expertise and advisory support across market conduct, consumer protection, distribution practices, privacy, financial crime, and operational resilience.

Assess compliance and conduct risks, interpret regulatory requirements, and provide guidance to business partners on control design, risk mitigation, and issue remediation.

Support the ongoing effectiveness of compliance frameworks and monitoring activities.

Monitoring, Testing & Issue Management:

Execute and support compliance monitoring, testing, and thematic reviews to assess adherence to regulatory and internal requirements.

Identify, document, and assess compliance issues and consumer harm risks, support root‑cause analysis, and track remediation actions through to completion.

Escalate matters as appropriate in accordance with established governance processes.

Support oversight of complaints handling processes to ensure regulatory compliance, fair treatment of customers, and timely resolution.

Analyze complaint trends and customer outcomes to identify conduct risks and systemic issues, and contribute to enhancements in controls, disclosures, and business practices to prevent recurrence and consumer harm.

Regulatory Change, Reporting & Regulatory Engagement:

Support the identification, assessment, and implementation of regulatory changes, including communication of impacts to stakeholders.

Assist with regulatory reporting, breach assessments, and responses to regulatory inquiries and examinations, ensuring accuracy, timeliness, and appropriate documentation in line with regulatory expectations

Compliance Systems, Records & Program Enablement:

Support the use and maintenance of compliance systems and tools, including risk and issue tracking, reporting, and documentation.

Contribute to effective records management practices to support regulatory compliance, audits, and examinations, and assist with the development of…