Senior Representative, Collections

WHO WE ARE:

Eden Park Inc. (“Eden Park”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Eden Park is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).

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Come join Fairstone Financial as a Senior Collections Representative.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.  

At Fairstone we invest in our . We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!  

What you will do:

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

Must haves!

• You possess excellent verbal and written communication skills.

• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• The role will involve using English approximately 40% of the time, primarily for internal communication, documentation, reporting, and coordination with other departments across Canada.

Extra- awesome to have!

• At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry
• Post-secondary education in Business Administration

Working condition

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday (rotating shifts : 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm)
• You are available to work alternating Saturday shift (2 Saturdays a month)
• Schedules are completed a month in advance and shifts are rotating

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