Program Manager,Learning and Development; Commercial Insurance Experienced Job Montréal area,Montreal Province de Québec Canada

Position: Program Manager, Learning and Development (Commercial Insurance Experienced)
Location: Montreal

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.

We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.

We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.

We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.

We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.

We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Program Manager, Learning and Development to join our team in Hamilton, Toronto, Montreal, Vancouver or Calgary office!

As a member of the Human Resources Learning & Development team, you will be responsible for building and delivering learning experiences that strengthen foundational insurance knowledge, broking skills, and professional capabilities of early-career insurance professionals across the organization. You will design, create, deliver, and execute our national commercial insurance-focused training programs. This position requires a combination of property & casualty insurance expertise, interpersonal skills, and a passion for continuous learning and coaching.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Program Manager, Learning and Development

Content and Experience Development

Partner with the Vice-President, Learning & Development to design the format, flow, and learner experience for new modules and program components

Develop learning modules, resources, and assignments for the Career Advancement Rotational Experience (CARE) program, aligned to defined learning objectives and participant needs

Collaborate with BFL’s National Practice Leaders, internal subject matter experts, and insurer partners in the development of learning experiences

Assemble and maintain a library of curriculum and content

Ensure training programs and content comply with regulatory requirements in each province

Facilitation of Learning

Deliver engaging virtual, in-person, and on-demand learning sessions across multiple regions and skill levels

Facilitate small-group sessions for entry-level brokers, supporting skill development, confidence, and application of knowledge

Coach participants through foundational commercial insurance concepts, broking practices, and professional skills

Foster an inclusive and participatory learning environment that encourages engagement and results

Program Delivery and Execution

Oversee the rollout of the CARE program during its rebuild and scaling phases to support the business with talent placement

Coordinate logistics for learning sessions, including scheduling, materials, and basic LMS administration

Maintain learning resources based on feedback and evolving business needs

Build strong working relationships with participants, subject matter experts, HR partners, and regional teams to encourage a positive learning culture

Communicate clearly and professionally with participants and leaders, addressing inquiries and concerns promptly

Assessment and Feedback

Implement formative and summative assessments to evaluate learner progress and learning outcomes

Provide timely constructive feedback to individuals and groups, recognizing achievements and identifying areas for improvement

Gather participant insights and provide recommendations for program enhancements

Monitor employee learning needs and external best practices to design new courses that address gaps in the curriculum

Establish Key Performance Indicators (KPIs) and metrics to evaluate training effectiveness, learner progress, and business impact

Monitor and adjust the learning approach based on assessment…


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Job Posting Language

Program Manager, Learning and Development; Commercial Insurance Experienced