Junior Logistics Agent

This position is a two-year contract.

PURPOSE

The purpose of this position is to execute the operational needs to ensure that sufficient inventory levels are maintained at all depositories, that all methods of shipments and transfers are efficient (cost and time); and to keep key staff advised of potential short falls, or overstock situations, and react on the information accordingly. Also, to assist in the handling and management of all customers’ complaints and official claims regarding shipments arranged by Kitco (incoming and outgoing), following up with the involved parties to resolve them in a timely manner.

This position includes contacting armored service providers on behalf of internal and external customers to ensure the best pricing possible. Assist with ongoing inventory monitoring and reporting for Collectables product line, making recommendations for re-order, communicating with Marketing as required for all inventory Marketing needs, and being responsible for any and all custom requirements and issues to ensure smooth clearing of products/ inventory into and out of all depositories/locations while adhering to Kitco standards and practices.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The responsibilities of this position include, but are not limited to the following:

• Adhere to all Kitco policies and procedures.

• Ensure that all dealings are done with the highest level of professionalism.

• Abide by all personnel policies as outlined in the Kitco handbook.

• Comply with Kitco’s customer service standards.

• Escalate to team lead/supervisor as issues arise.

• Act as a backup to all other teams in the Logistics Division as required.

ESSENTIAL FUNCTIONS AND TASKS

• Responsible for processing outgoing shipments, ensuring that the data in outgoing customer shipping instructions are correct and consistent with customer orders, and comply with service standards.

• Assist in the preparation and execution of transfers between depositories and ensuring policies and procedures for transfers are being followed.

oProvides support in the processing of HK transfers for physical products.

oAssist in the execution and processing of transactions and transfers for storage account orders (CAS) and relaying this information to the vaults.

oFilling out the transfer costs in the Company internal system (Navision).

• Act as back-up to monitor Customer holding (CAS) to ensure accuracy.

• Handle customers’ complaints regarding shipments of products (incoming and outgoing).

• Carry out anti-money laundering/counter-terrorist financing-related duties as required by compliance policy and procedures.

• Responsible for Waybill preparation.

• Provide armoured quotes for transfers and for external customers, and ensure they are executed efficiently.

• Assist in ensuring all documents are submitted to carrier for claims and follow-up in a timely manner.

• Book and process replacement transactions for customers

• Other duties as assigned.

REQUIRED SKILLS AND

COMPETENCIES:

• Ability to prioritize and multitask.

• Vocational Certificate.

• 2+ years experience in similar role.

• Strong time management skills.

• Ability to work under pressure.

• Strong analytical skills.

• Strong customer service skills:

oListening, validating, and empathizing.

oCapacity to deal with angry or difficult customers.

• Proven analytical skills.

• Results oriented.

• Self-motivated and proactive.

• Strong Computer/Internet skills (Microsoft Office and Outlook).

• Basic knowledge of SharePoint an asset.

• Strong interpersonal skills.

• Strong communication & organization skills.

• Reliable with respect to work consistency and time and attendance.

• Ability to adapt to change.

• Positive attitude and team player.

• Willing to learn and ability to catch on quickly.

Excellent skills in spoken and written English. This role requires daily communication in English. The employee works with suppliers, carriers, and logistics partners outside Quebec who operate exclusively in English, and uses documentation, systems, and written communications primarily in English to coordinate shipments and resolve operational issues.

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