Customer Service Agent

Position

Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our partners help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and more than 62, customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- - Weekdays schedule, for a better work-life balance;
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;

- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs:
Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities:

This role is all about helping people and making a positive impact. You deliver the personal touch between the company and clients and act as a trusted advisor. On a typical day, you will:
- Provide telephone support to clients regarding the use of a payroll application and its complementary modules;
- Guide clients on the current payroll legislative rules and regulations;
- Ensure follow-up and resolution of clients’ cases according to service level agreements;
- Participate in knowledge sharing with your teammates;
- Identify and document the problems encountered to improve your training.

Required qualifications to be successful in this role:

You will use our payroll solutions to support our clientele online or by phone.
- Professional or college diploma in administration, accounting, human resources or any other combination of relevant studies and experience;
- Minimum of 2 years’ experience in customer service in a call center environment (asset);
- Customer service oriented and shown problem-solving skills;
- Excellent verbal and written communication skills in French and English;
- Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and of Internet navigation;
- Knowledge of payroll system (Nethris application);
- Ahuntsic College, Comprendre les principes de la paie, training or National Payroll Institute (NPI) PCP Certification (Asset).

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40 –$65 . This role is an existing vacancy.

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Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.