Inside Sales Specialist – Customer Relations; Granby, QC

Position: *Inside Sales Specialist – Customer Relations (Granby, QC)
Location: Granby

Inside Sales Specialist – Customer Relations
A versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers, production, and logistics while supporting commercial activities. This is a strategic position involving multiple interactions and a wide range of responsibilities.
What is in it for you:

• Annual salary between 60K–75K, depending on experience.

• Full-time, permanent position based in Vaudreuil.

• Day schedule, Monday to Friday (40 hours per week).

• Initial on-site training at the office.

• After training, possibility of remote work up to 2 days per week.

• Travel expenses reimbursed for client and intersite visits.

• Group insurance and ongoing training.

• Structured and dynamic environment in the industrial sector.

• Direct interaction with clients and multiple internal departments.

• Opportunity to grow in a versatile and strategic role.
Responsibilities:Client Retention and Follow-Up

• Handle customer complaints, determine discounts, and coordinate product returns.

• Conduct courtesy and follow-up calls.

• Participate in customer satisfaction surveys.
Production Compliance

• Complete customer forms and questionnaires.

• Send warranty letters, certificates of compliance, and technical data sheets.

• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.
Sales Support

• Prepare quotations and follow up on recurring orders.

• Analyze sales forecasts and adjust inventory levels.

• Process requests received through the company website.

• Advise clients on the selection of standard products.
Administrative Tasks

• Open and update customer accounts in the Epicor system.

• Issue change notices and forward them to the appropriate teams.

• Support the customer service team during peak workload periods.
Customs Compliance

• Issue and maintain certificates of origin.

• Research HS product codes.

• Collaborate with customs brokers for shipped or imported products.
Order Management Support

• Answer incoming customer calls.

• Enter orders and verify available inventory.

• Coordinate product shipping logistics.
What you will need to succeed:
• College diploma (DEC) in Business Administration, Commerce, or a related field.

• 1 year of experience in a similar customer service or inside sales role.

• Good understanding of the industrial or manufacturing sector.

• Proficiency with office tools, especially Microsoft Excel.

• Experience with an ERP system, ideally Epicor.

• Excellent written and verbal communication skills in French.

• Ability to manage multiple files simultaneously in a structured environment.

• Strong customer service mindset, attention to detail, and autonomy.

• Bilingual in English and French, required to respond to technical requests from English-speaking clients, send compliance documents, prepare quotations, follow up on orders, and collaborate with logistics partners or customs brokers.