Inside Sales Specialist – Customer Relations; Granby, QC

Inside Sales Specialist – Customer Relations

A versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers, production, and logistics while supporting commercial activities. This is a strategic position involving multiple interactions and a wide range of responsibilities.

• Annual salary between 60K–75K, depending on experience.
• Full‑time, permanent position based in Vaudreuil.
• Day schedule, Monday to Friday (40 hours per week).
• Initial on‑site training at the office.
• After training, possibility of remote work up to 2 days per week.
• Travel expenses reimbursed for client and intersite visits.
• Group insurance and ongoing training.
• Structured and dynamic environment in the industrial sector.
• Direct interaction with clients and multiple internal departments.
• Opportunity to grow in a versatile and strategic role.

• Handle customer complaints, determine discounts, and coordinate product returns.
• Conduct courtesy and follow‑up calls.
• Participate in customer satisfaction surveys.

• Complete customer forms and questionnaires.
• Send warranty letters, certificates of compliance, and technical data sheets.
• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.

• Prepare quotations and follow up on recurring orders.
• Analyze sales forecasts and adjust inventory levels.
• Process requests received through the company website.
• Advise clients on the selection of standard products.

• Open and update customer accounts in the Epicor system.
• Issue change notices and forward them to the appropriate teams.
• Support the customer service team during peak workload periods.

• Issue and maintain certificates of origin.
• Research HS product codes.
• Collaborate with customs brokers for shipped or imported products.

• Answer incoming customer calls.
• Enter orders and verify available inventory.
• Coordinate product shipping logistics.

• College diploma (DEC) in Business Administration, Commerce, or a related field.
• 1 year of experience in a similar customer service or inside sales role.
• Good understanding of the industrial or manufacturing sector.
• Proficiency with office tools, especially Microsoft Excel.
• Experience with an ERP system, ideally Epicor.
• Excellent written and verbal communication skills in French.
• Ability to manage multiple files simultaneously in a structured environment.
• Strong customer service mindset, attention to detail, and autonomy.
• Bilingual in English and French, required to respond to technical requests from English‑speaking clients, send compliance documents, prepare quotations, follow up on orders, and collaborate with logistics partners or customs brokers.

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.