Location: Montreal
Bilingual Customer Service Representative
Permanent position in travelassistancewithin a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 amto 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke.
What is in it for you:Hourly salary of $
5% language premium on gross salary for bilingual employees (English).
Permanent position between 32 and 40 hours per week.
The number of hours may vary based on operational needs.
Hybrid work model with 6 days per monthrequiredin the office.
Rotating schedule based on company needs.
Availability required from 7 to 11 , Sunday through Saturday, including holidays.
Business hours may change based on operational requirements.
3 weeks of vacation.
Comprehensive group benefits including health insurance (prescription drugs covered at 100%), dental insurance, life insurance, and travel insurance.
Retirement savings plan.
Flexible work environment with various on-site amenities including on-call doctors and dining facilities.
Wellness program including a fitness center, physical activities, and health-related conferences.
Opportunities for career advancement and professional development.
Financialassistanceprogram for continuing education.
Responsibilities:
Answer incoming client calls and provide professional and empathetic support.
Act as a resource person for insured members, their families, and medical facilitiesregardingcoverage and benefits.
Open claim files and direct clients to theappropriate healthcareproviders.
Explain travel insurance coverage, including applicable exclusions andmaximumlimits.
Authorize certain medical tests and coordinate required services when necessary.
Assistclients throughout the claims process and ensureappropriate follow-ups.
Document interactions and transactions in the claims management system.
Collaborate with various departments to resolve client requests and complaints.
Maintaina high levelof customer service in a fast-paced, team-oriented environment.
What you will need to succeed:
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