Customer Care Associate

Job in Dorval, Montréal, Province de Québec, Canada

Listing for: Stoakley-Stewart Consultants

Full Time position
Listed on 2026-03-07

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM

Location: Dorval

The Opportunity

This position will manage multiple, ongoing tasks in conjunction with the Customer Care Team and Order Delivery. You will ensure exceptional customer case through the support and service of customer requirements within the organization.

Position Description

Manage orders and their processing accuracy to ensure prompt resolution and sales order confirmation

Take ownership of the customer care order inbox

Respond and communicate with existing customers and new clients

Update customer information into the system, addresses, contacts and their customer products codes

Respond to customer inquiries in a timely manner

Process order shipment documents from third party warehouses

Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements

Experience

Minimum 2 years of experience in a customer care/service role

Food industry background/industry experience preferred

Qualifications

Strong follow-up, problem solving, and decision-making skills

Excellent communication (verbal/written) skills, bilingual

Excellent computer skills (MS Word, Outlook, Excel) and proficient with ERP and WMS systems

Education

Post-secondary education.

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