Customer Service Representative
Job in
Montreal, Montréal, Province de Québec, Canada
Listing for:
Sekure Merchants
Full Time
position
Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Location: MontrealJob Details
Description
(Une version française suivra)
Customer Service Representative
Spanish & English - Customer Service - Remote - Rapid Advancement Opportunities
As a Customer Service Representative, you will support Hispanic/Latino and Anglo small and medium sized business owners located in the U.S by answering questions, offering advice, and leveraging resources to find solutions when merchants run into challenges with their payment processing account.
As a Customer Service Representative, your typical day may include:
A brief morning team meeting to keep up to date and crowd-source answers to questionsChecking emails, voicemails, and prioritizing any work that was unable to be completed the previous day in order to organize your dayAssisting business owners with questions on their merchant account via phone and email. Understanding their business and identifying how you can help them grow and succeed. Facilitating contact with partners to get questions answered and problems resolved.Ensuring inquiries are responded to in a timely manner – getting an answer on the first call is a great customer experience!What you have:
Strong Spanish & English communication skills: you effectively utilize your active listening talents and convey information and advice to business ownersAbility to connect, build and rapport with people rapidly, and lean on that relationship as you work through problems togetherAn entrepreneurial, creative problem solving, troubleshooting mindset; if there is a problem, how do I solve it for the benefit of everyone?Attention to detail; multitasking mindset; ability to reprioritize as you receive new informationRespect for the frustrations and pain points your customers call in with, empathizing while controlling the conversation and moving it forwardWhat we have:
A growing team that is dedicated to staying abreast of fast changes and using them to support each other and our customersCompetitive salary and generous benefits packagesCareer paths to Senior positions and Supervisory rolesA commitment to ongoing coaching, professional development, and well-being of employeesWeekly pay, consistent hours, and enviable work-life balanceSuccessful candidates for our Customer Service Representative role are bilingual Spanish and English, have experience in a customer service or corporate environment, and can be flexible and adaptable - rolling with the punches that accompany this challenging but rewarding job. A university or college degree is also a consideration, but not required. There are many ways that our employees have gained those skills through other methods-- like volunteering, side projects, or other fast-paced jobs like waiting tables in a busy restaurant.
Make sure that we can see where you honed your go-getting skills somewhere on your cover letter or resume. Diverse backgrounds make for a well-rounded team!
What are you waiting for? Apply at Sekure today!
---------
** Version française**
Représentant du service à la clientèle
Anglais seulement – Service à la clientèle – Travail à distance – Possibilités d’avancement rapide
À titre de représentant du service à la clientèle , vous aiderez les propriétaires de petites et moyennes entreprises hispaniques/latinos et anglo-saxonnes. En qualité de représentant du service à la clientèle, vous pouvez, au cours d'une journée typique, vous attendre à ce qui suit :
Une brève réunion d'équipe le matin pour se tenir au courant et trouver des réponses aux questions de façon participativeVérification des courriels et des messages vocaux, et hiérarchisation de tout travail n'ayant pu être réalisé la veille afin d'organiser votre journéeAssistance aux propriétaires d'entreprises ayant des questions sur leur compte marchand, et ce, par téléphone et par courriel; compréhension de leur activité et identification de la façon dont vous pouvez les aider à évoluer et à réussir. Faciliter le contact avec les partenaires pour obtenir des réponses aux questions et des problèmes résolus.Réponse aux demandes de renseignements en temps opportun, car obtenir une réponse dès le premier appel est une expérience client formidable!Vos atouts :
Solides compétences…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
