Bilingual Customer Service Representative; Insurance

Bilingual Customer Service Representative (Insurance)

Advance your career in a stimulating bilingual role at the heart of the insurance industry. A hybrid work environment, diverse responsibilities, and daily interactions with a varied clientele await you in this dynamic and professional position.

What is in it for you:

• Salary: 60K–65K, based on experience.

• Permanent full-time position, 37.5 hours per week.

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Schedule:

Monday to Friday, 8 am to 4 pm. or 9 am. to 5 pm.

• Hybrid work arrangement: 3 days in office, 2 days remote.

• 3 weeks of vacation starting in the first year.

• Group insurance program.

• Group RRSP program with employer contribution of up to 4%.

• Annual wellness program valued at $500.

Responsibilities:

• Prepare and issue billing.

• Process policyholder and client requests in a timely manner.

• Enter and update information in databases.

• Prepare and send documentation related to renewals or onboarding of new clients.

• Perform filing and record management, primarily in electronic format.

• Contribute to the continuous improvement of work processes and procedures.

• Perform any other related tasks as required.

What you will need to succeed:

• College diploma or equivalent training.

• 2–3 years of experience in a similar role, ideally in a semi-automated environment.

• Experience in the insurance industry is a strong asset.

• Bilingual in English and French to communicate effectively with clients and partners outside Quebec.

• Knowledge of a third language is considered an asset.

• Strong proficiency with Microsoft Office.

• Satisfactory results on required language and computer skills tests.

• Strong ability to learn quickly and adapt.

• Attention to detail and a high level of accuracy in task execution.

• Ability to manage priorities and meet tight deadlines.

• Autonomy, initiative, and professionalism in follow-ups.

• Excellent interpersonal and communication skills.

• Strong customer service orientation and commitment to client satisfaction.

• Ability to handle manual tasks while providing practical solutions to problems.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.