Customer Service - Transportation

Location: Dorval

Our client in the transport industry in Dorval is currently looking for a customer service to handle all transportation requests.

This person will be responsible for dealing with the truck drivers. This person is responsible to handle activities including order taking, processing orders from beginning to end and coordination.

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Advantages
Monday-Friday 8:00AM-5PM
Full benefits Medical, Dental, Vision
RRSP Group
Salary 52k to 56k (based on experience)
Vacation 2-3 weeks
Telemedicine
Parking on site
Food, snacks and coffee
Social committee, events, lunches, birthdays
Work for a leader in the transport industry

Responsibilities

• Order-Entry using Transportation Management System (TMW Truckmate)

• Track and Trace all shipments throughout the transit time to ensure that we have full visibility of the shipment

• Confidently problem solve issues such as a missed pick-up, late delivery, damaged freight or incorrect billing

• Escalate any unsolved issues that may arise

• Coordinate with shippers and consignees to meet all client’s requirements

• Manage Client Portals with timely updates to keep our clients informed of shipment status

• Work with the Finance Department to ensure the billing cycle can be completed

Qualifications

• Minimum 1-year experience in Customer Service from transport industries such as Fed Ex, Amazon, Purolator, etc

• Driven and competitive nature.

• Quality/customer focus, empathy, and an ability to maintain and build lasting-relationships, is a must.

• Strong customer service skills and the ability to satisfactorily resolve all issues.

• Strong problem solving and decision-making abilities.

• Quick learner who is successful at multi-tasking.

• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

• Fluency in French and English, oral and written, is required (since we do business with clients based in Canada and the United States, knowledge of both languages is not only important but a major asset for us).

Summary
Contactez vos recruteurs en logistique :
📩 Melissa Cumetti
- 📩 Patrick Pepin
- 📩 Christine Ferland - c

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Melissa Cumetti
- Patrick Pepin
- Christine Ferland
- Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.