Sales and Customer Service Specialist – On-site Job Montréal area,Montreal Province de Québec Canada,Customer Service/HelpDesk

Location: Montreal

Sales and Customer Service Specialist – On-site

Job description

IO Solutions Contact Center is looking for candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the full-time Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

Please note that this position requires working onsite from our office in Montreal, Quebec.

WHAT WE OFFER

Work from home option available after 6 months on-site

Full-time schedule of 37.5 hours per week with fully paid initial training

Up to 50% discount on cell phone plans from our partners

A dynamic and welcoming work environment

Incentive premiums and stimulating recognition initiatives

Job stability

A multicultural team that makes you feel challenged and appreciated

A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Responsibilities

Interact with customers by phone; advise and offer solutions adapted to their needs

Establish a climate of trust with the client in order to promote products, services and client retention

Provide attentive, courteous and efficient customer service

Provide a unique experience through the quality of your service delivery

Act as an expert on our products and services

Analyze customer needs based on account and billing information

Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs.

Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions.

Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer’s specific needs.

Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction.

Handle objections and provide alternative solutions to close sales and enhance customer satisfaction.

Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions.

Qualifications

Must be available to work a 37.5-hour schedule per week

Excellent communication skills in French or English or Chinese.

For French and Chinese-speaking candidates:
English language is an asset but not required

Customer focused, positive attitude, empathy and good listening skills

Strong persuasion and negotiation skills, with the ability to influence customer decisions.

Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs.

Experience in handling objections and turning potential rejections into successful sales.

Ability to meet sales targets and work in a performance-driven environment.

Comfortable promoting products or services in a customer-focused manner.

Ability to work in a computer environment

Ability to multi-task

Punctuality and respect for work schedules

Good time management

Organized and autonomous

Benefits

Employee discounts with IO Solutions partners

Dynamic and challenging work environment

Career Advancement program


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