Project Coordinator, In-Service Implementation Team - Business Aviation

Project Coordinator, In-Service Implementation Team - Business Aviation

Join to apply for the Project Coordinator, In-Service Implementation Team - Business Aviation role at Bombardier

• Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistical plan agreed upon between Supplier/BA based on established capacity.
• Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional & Recommended Service bulletins as well as manage special projects.
• Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution and deliverables are met on time per schedule.
• Track component, SB penetration rates and incorporation status in the fleet.
• Provide internal and external fleet visibility and/or progression upon request.
• Seek cross-functional support and swift resolution to in-service customer fielding issues.
• Support program level in‑service change management decisions; manage project work‑scopes and our customer base.
• Consult with the Product Change Management team to drive implementation strategies.
• Interface with multiple internal and external groups and represent the Customer Services position.

• Minimum of two (2) years of experience in Customer Service activities.
• Bachelor’s degree or equivalent experience.
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or suppliers and maintain mutually beneficial customer relations.
• Previous experience in aircraft industry customer service (asset).
• Very good knowledge using tools such as Microsoft Suite applications, Excel, Outlook, Internet, Access database & SAP.
• Comfortable communicating in French and English (speaking and writing).

Entry level

Full-time

Other

Aviation and Aerospace Component Manufacturing

Dorval, Quebec, Canada