Customer Success Manager Hybrid, Montreal

Heylist is on the lookout for a passionate and driven Customer Success Manager to enrich our team's dynamism. In this pivotal role, you'll act as the linchpin between our platform and our diverse clientele, ensuring they receive unparalleled service and support. By embodying our mission to revolutionize influencer marketing, your contributions will be instrumental in enhancing our clients' satisfaction and driving their success.

• Deliver outstanding service and support to our clients, addressing their inquiries, and solving problems with speed and efficiency.
• Guide new clients through the onboarding process, ensuring they grasp the full capabilities of the Heylist platform for optimal use.
• Cultivate and maintain solid relationships with clients, understanding their objectives and offering customized solutions to meet their goals.
• Collect and analyze client feedback to spotlight areas for improvement in both their experience and our platform offerings.
• Foster collaboration with our product and marketing teams to relay client insights and feedback.
• Spearhead the creation and refinement of resources and tools aimed at client education and success.

• Bachelor's degree or equivalent professional experience in business, communication, or a relevant field.
• Exceptional interpersonal and relationship-building skills, with a deep-seated enthusiasm for empowering others.
• Outstanding communication abilities, both in writing and verbally.
• Proven capacity to juggle multiple priorities, organize effectively, and thrive in a fast-moving environment.
• A strong background in customer success or account management, preferably within the influencer marketing or digital media sector.
• Proficiency in CRM tools and customer support software is highly regarded.

• A critical role that directly influences our clients' growth and triumphs in the evolving landscape of digital influence.
• A lively, nurturing, and cooperative company culture.
• Ample opportunities for career progression and skill development.

Step into the world of Heylist as a Customer Success Manager, where you'll be at the heart of fostering impactful partnerships and empowering our clients to soar to new heights in the influencer marketing sphere.