Customer Success Associate

About Valpay

AtValpay,we’rebuilding the next generation of embedded payments. We help SaaS companies transform payments from a utility into a new line of revenue. Our Pay Fac-as-a-Service model delivers all the benefits of integrated payments while we handle the complexity.

In just two years,we’vehelped 3,000+ merchants across 12 verticals in North America, Europe, and Australia. Our Growth Podsoperatelike mini-business units—each one responsible for acquiring software partners, activating their merchants, and delivering sustained revenue growth.

We’relooking for a Customer Success Manager to help our software partners and their merchants get the most out of Valpay. This role is centered on retention, satisfaction, and operational excellence—ensuring that once customers are live with Valpay, they stay successful and fully engaged.

You’llbe the trusted point of contact for our partners post-implementation, guiding them through adoption, performance optimization, and ongoing support. Your mission is to reduce friction, increase confidence, and ensure every customer sees long-term value from Valpay’s platform.

• Serve as the main point of contact for an assigned portfolio of SaaS partners and their merchant bases.
• Build strong relationships to understand partner goals, challenges, and success metrics.
• Drive adoption and usage by helping customers optimize their payment programs and use Valpay’stools effectively.
• Monitor partner and merchant health to proactively identify and address risks to retention or performance.
• Collaborate with Support, Operations, and Product teams to resolve issues quickly and improve the customer experience.
• Gather customer feedback and share insights internally to inform product enhancements and process improvements.
• Develop and deliver training sessions, resources, and best practices to help customers self-serve and scale effectively.
• Track account performance metrics (e.g., churn, activity, satisfaction) to measure retention and engagement.

• 3+ years of experience in Customer Success, Account Management, or a similar role—ideally in fintech, SaaS, or payments.
• Strong relationship management and communication skills with a consultative, solutions-oriented approach.
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
• Experience analyzing customer data or KPIs to identify trends and opportunities for improvement.
• Curiosity about payments, fintech, and how embedded solutions create value for software companies.
• Empathy, patience, and a genuine desire to help customers succeed.

• Opportunity to shape how SaaS companies monetize payments.
• Collaborative, high-performing team that values ownership and impact.
• Flexible, remote-first culture.
• Competitive compensation and benefits.

Chez Valpay, nous développons la prochaine génération de paiements intégrés. Nous aidons les entreprises SaaS à transformer les paiements d'un simple service utilitaire en une nouvelle source de revenus. Notre modèle Pay Fac-as-a-Service offre tous les avantages des paiements intégrés tout en nous chargeant de gérer leur complexité.

En seulement deux ans, nous avons aidé plus de 3 000 commerçants dans 12 secteurs verticaux en Amérique du Nord, en Europe et en Australie. Nos Growth Pods fonctionnent comme des mini-unités commercial es, chacune étant chargée d'acquérir des partenaires logiciels, d'activer leurs commerçants et d'assurer une croissance soutenue des revenus.

Nous recherchons un Customer Success Manager pour aider nos partenaires logiciels et leurs commerçants à tirer le meilleur parti de Valpay. Ce poste est axé sur la fidélisation, la satisfaction et l'excellence opérationnelle. Il consiste à s'assurer que les clients qui utilisent Valpay continuent à connaître le succès et restent pleinement engagés.

Vous serez l'interlocuteur de confiance de nos partenaires après la mise en œuvre, les guidant dans l'adoption, l'optimisation des performances et le soutien continu. Votre mission consiste à réduire les frictions, à renforcer la confiance et à faire en sorte que chaque…