Program Manager - Smart Services

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When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

Smart Services offers a series of dynamic revenue programs such as "Smart Parts Plus" “Smart Parts Preferred” and “Smart Services Elite” that provide our customers with the peace of mind of maintenance cost protection of parts and labor expense and other services for aircraft models such as Global Express, Challenger and Learjet.

• Monitor, evaluate, and report on program impacts, including financial benefits, risk exposure, and cross functional dependencies.
• Coordinate Smart Services cost reduction initiatives across business units, ensuring consistent methodology, accurate tracking, and timely delivery of savings targets.
• Develop standardized processes and controls to improve transparency, accountability, and decision-making related to cost initiatives.
• Analyze financial and operational data to identify trends, opportunities, and gaps in existing cost management strategies.
• Support executive leadership with dashboards, insights, and recommendations to drive informed decisions on investment, divestment, and efficiency priorities.
• Facilitate cross-functional governance meetings, steering committees, and reviews to maintain alignment and resolve roadblocks.
• Gather market feedback on desired improvements to Smart Services offerings and contribute to refinements or development of new offerings through innovative solutions.
• Gather publicly available information on similar programs for comparison purposes.
• Grow network of external and internal industry contacts to monitor various information sources and trade publications for Smart Services market capture opportunities for new and in-service aircraft.
• Draft customized terms and conditions and submit to contracts department to finalize
• Maintain integrity and continuity of Smart Services Programs as well as contract updates and improvements in conjunction with the Legal and Contracts teams
• Interpret incoming requests from Smart Services both Sales and Operations to raise proposals & contractual language relying on your understanding of aircraft maintenance or cost behaviors, aftermarket services, research and networking skills.
• Support discussions with Smart Services Sales and Operations and prospective customers to clarify and promote benefits of Smart Services participation.
• Lead representation of the Cost per Flight Hour (CPFH) program in supplier contract negotiations, ensuring program requirements, cost structures, and operational impacts are clearly communicated and protected.
• Assess and validate all operational elements of proposed solutions or contract changes — including logistics, maintenance, technical data, and service levels — to ensure readiness and alignment before implementation.
• Participate in aircraft sales activities from time to time to integrate Smart Services offerings from time to time.
• Attend trade-shows and other events on occasion in support of promoting Smart Services.
• Develop business cases for customized offerings
• Steer periodic pricing reviews for Smart Services product offerings

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