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Position
Date: 23 Oct 2025
Location:
Montreal, QC, CA
Company: Alstom
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
Responsibilities
The Services Solution Architect for America, reporting directly to the IS&T Services Domain Director, is responsible for establishing and maintaining a strong relationship with the America Services community, working closely with the business process experts and key users of the Services Business Solutions. He is a key contributor for the satisfaction of the Services Solutions in the Region.
Covering all aspects of the Business Process Services core solutions and working closely with the Central Solution Architects and the IS&T Business Partners in America (who are in charge to collect the need and the justification), the Services Solution Architect for America is in charge to qualify the Customer requirements for Services Solutions in Services Tenders and the local IS&T demands for new Services Solutions projets (such as application deployments, core solution enhancements, interfaces a.s.o).
He/She will support the application delivery and deployment of the Alstom Services Solution core model within the America countries, helping and guiding as needed, feeding back to the Digital Services teams of any issues or roadblocks. Validating that the core Services business processes are being implemented and used, reviewing any gaps with the Services Product Line & business process owners, ensuring that we implement and use standard business processes across multiple locations doing the same work.
Through proximity with Digital Services Business Partners and key business stakeholders, he/she will prepare the America Services Solutions strategy and roadmap, highlighting any concerns or problems, and communicating it to the appropriate area with Digital Services and the Services Product Line. Feedback to the business / Key stakeholders any IT constraints or concerns, supporting any negotiation to get the best solution for Alstom.
Supporting the local business organization in any Change Management needs seen within the country, escalating, and supporting as needed to ensure IS&T Services tools and processes are used as well as possible.
Led by the Digital Services Business Partners, the Services Solutions Architect will contribute to the identification and challenge of the local shadow IS tools. The Architect will drive the roadmap to replace, decommission or sustain these solutions and will follow-up with interested parties to ensure the solution move and decommissioning is completed in line with the agreed roadmap.
The Architect will highlight areas where our services business needs special attention or support to ensure that BaU (Business as Usual) is not affected, for example skill shortages, capacity problems, solution performance, broken business processes, core model not used as it should be.
When applicable, the Services Solutions Architect can also act as a project manager and deliver IT projects to deploy Services solutions in the America Region.
Key accountabilities:
The Services Solutions Architect for America is accountable for:
Assessing the Customer requirements for Services Solutions in Services Tenders
The qualification of the local Digital Services project needs
Support the Services America business to implement, maintain and enhance the Alstom Services Core Model
The relationship management with Regional business process experts and Key Users for Services business solutions within the Region
Alstom Services core model usage & validation with the services business
Preparing the services solutions business roadmap and strategy
Supporting Change Management led by…
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