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Senior Manager, Revenue Operations

Job in Montreal, Montréal, Province de Québec, Canada
Listing for: Lightspeed
Full Time position
Listed on 2026-01-22
Job specializations:
  • Business
    Business Management, Business Analyst
  • Management
    Business Management, Business Analyst
Job Description & How to Apply Below
Location: Montreal

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Revenue Operations is a critical lever for how we plan, execute, and scale our go-to-market strategy. As Senior Manager, Revenue Operations, you will lead the regional Rev Ops function and build a high-performing team that acts as a strategic partner to GTM leadership. You’ll establish a best-in-class operating rhythm across forecasting, pipeline performance, and KPI governance—ensuring leaders have trusted insights, clear accountability, and the ability to act quickly.

In this role, you will own the definition, monitoring, and evolution of KPIs across the full customer lifecycle—driving clarity on what matters, why it matters, and what actions are required to improve outcomes. You will partner closely with Finance, GTM, Product, and Enablement to shape investment cases, improve productivity and capacity, and scale processes that increase predictability and profitable growth. This is a high-impact leadership role, combining strategic planning, analytical rigor, and cross-functional influence to drive measurable business results.

What you’ll be doing:

As Senior Manager, Revenue Operations, you will lead the NOAM Retail Rev Ops strategy and execution for the region—ensuring operational excellence, strong governance, and a consistent GTM cadence that supports revenue and profitability targets. You will translate company OKRs into executable plans, metrics, and operating rhythms that drive clarity, alignment, and performance.

  • Weekly Performance Review and Forecast/Pipeline Cadence
  • Own and lead the weekly business cadence with GTM leadership, delivering a clear narrative on pipeline health, performance trends, risks, and required actions.
  • Drive forecasting rigor across EOM / EOQ / EOY, ensuring accuracy, consistency, and accountability across teams.
  • Evolve KPI frameworks as business needs change—introducing new metrics and scorecards that improve decision-making and execution.
  • Bi-weekly Performance Deep Dives (AE & AM)
  • Lead bi-weekly deep dives into New Business and Account Management performance at both rep and segment level.
  • Identify leading indicators, conversion trends, and execution gaps; translate insights into prioritized actions with GTM leaders and Enablement.
  • Surface pipeline risk/opportunity early and ensure follow-through through clear owners, timelines, and measurable outcomes.
  • Monthly & Quarterly Business Reviews (M /Q )
  • Facilitate M  and Q  sessions in partnership with GTM and Finance, providing an executive-level view of performance against targets, progress vs. plan, and outlook.
  • Drive alignment on strategic priorities, investments, and course-corrections—ensuring decisions are grounded in trusted data and a shared narrative.
  • Quota Attainment, Coverage & Capacity Recommendations
  • Lead monthly quota, coverage, and capacity analysis across sales and customer teams.
  • Provide objective, data-driven recommendations on quota setting, coverage targets, territory design inputs, and resourcing—balancing market opportunity, productivity assumptions, and operating constraints.
  • Quarterly Reforecasting & Planning Partnership
  • Own the Rev Ops workstream for quarterly reforecasting: aligning targets to current business realities and supporting Finance/GTM leadership with scenario analyses and tradeoffs.
  • Build investment cases tied to measurable productivity and efficiency outcomes (capacity, conversion, cycle time, retention, etc.).
  • And a little bit of....

  • Build, coach, and scale a high-performing Rev Ops team—developing talent, elevating standards, and creating a culture of accountability and impact.
  • Act as a strategic partner to the Head of Rev Ops by shaping priorities, proactively identifying opportunities, and driving cross-functional execution.
  • Partner with Product, Enablement, Systems, and Data teams to ensure tools, reporting, and process design align to global priorities and the product roadmap.
  • Establish and maintain governance for reporting quality, metric definitions, and business interpretation—creating a “single source of truth” for GTM performance.
  • What…

    Position Requirements
    10+ Years work experience
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