Account Manager, Flex Business

Area(s) of interest: Advisory services, Commercial banking

Location(s): Saint-Eustache

Pursuing a career as a Flex Business Account Manager means being part of a dynamic team surrounded by experts. It also involves taking charge of entrepreneurial clients who contact Flex Business and referrals received from our partners. You ensure the growth of the client portfolio while efficiently serving SME clients who wish to receive remote advice. Through your passion for business development and your customer service experience, you will create a trusting relationship over the phone and develop our small to medium‑size business clientele.

You will quickly become a privileged guide in all their financial projects.

• Provide advisory services in line with client needs
• Analyze credit files, develop financing scenarios, and propose appropriate solutions
• Negotiate terms and conditions of agreements with clients
• Implement and follow up on recommendations made by various Bank specialists and its subsidiaries, promoting profitable business development
• Take charge of your personal development, both in terms of skill evolution and knowledge of the economic aspects surrounding SMEs

Reporting to the Director, Sales and Services, Flex Business, you collaborate daily with a team of 110 experts. The full‑time position is 37.5 hours per week. The position holder must be available to work on rotation, from 8 am to 6 pm, Monday to Friday. The schedule may vary according to operational needs. The selected candidate will work in hybrid mode and will have a presence in our branches in the Saint‑Eustache region.

Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or your colleagues realize what they love in life, we are united. We know we can count on our colleagues to promote knowledge sharing and mutual assistance.

• Holder of a bachelor's degree, university certificate, or master's degree, depending on your academic achievements, with a minimum experience of three to seven years in business development
• Experience in personal (or business, an asset) financing
• Negotiation skills
• Ability to communicate effectively
• Knowledge of commercial products, an asset
• Excellent teamwork and customer service skills
• Ability to work in a constantly changing environment

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

• Communication
• Diversity & Inclusion
• Driving Results
• Emotional Intelligence
• Teamwork
• Accountability
• Client‑focused
• Empathy
• Initiative
• Learning Agility
• Resiliency
• Humility

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

In the spirit of our mission to have a positive impact on peoples' lives, our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.