Service Advisor

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through CPA Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Monitors and control facility and asset utilization
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• Bilingual (French / English)
• CPA certifications as required
• Current and valid driver’s license
• Excellent customer service skills
• Good communication skills
• Valid driver’s license
• Service diagnosis and technical skills
• Ability to work a flexible schedule including weekends and holidays