Répartieur d'atelier​/Workshop Dispatcher - BMW MINI

Full Time Montreal, QC, CA

2 days ago Requisition

• Assurance vie

ANGLAIS

BMW MINI Montreal is proud to be a part of the Auto Canada dealership network. Auto Canada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

• Effectively scheduling and assigning vehicle repairs to the mechanics' shop and service personnel.
• Ensuring that repairs are performed correctly and efficiently by qualified technicians and that the after-sales service department consistently maintains a high level of customer satisfaction.
• Ensuring the efficiency and productivity of the shop.

• Distribute and manage work orders, ensuring overall shop efficiency.
  Ensure all repairs are assigned equally and fairly to technicians.
• Monitor the progress of each repair throughout the day.
• Prioritize and monitor all returns to the shop to ensure proper and immediate attention.
• Inform the foreman of all returns to the shop.
• Participate in handling customer complaints related to assignment errors in collaboration with their supervisor.
• Understand and ensure compliance with the terms of the manufacturer's warranties and policies.
• Stay informed of department performance using tools such as daily operations monitoring, efficiency and productivity monitoring, return-to-shop reports, warranty reports, telephone surveys, and monthly forecasts.
• Collaborate with other departments to share labor in order to optimize operations

• Close the shop every evening (lights, heat, doors, ventilation)’
• Monitor the condition of the shop, including cleanliness, safety, and equipment condition.
• Report problems to the Service Manager or dealer.
• Notify the Parts Manager and Service Manager of frequent shortages so that the situation can be corrected.
• Ensure the proper maintenance, storage, and inventory of special tools.
• Inform management of equipment, supplies, and repair needs to maintain department operations.
• Prepare a list of equipment, supplies, and repairs required by the Service
• Department and verify it with the manager, if applicable.
• Be aware of, understand, and comply with federal, provincial, and municipal regulations affecting maintenance work, such as hazardous waste disposal, etc.

• Monitor technicians' daily productivity reports and attendance records.
• Forward the hours worked file to the payroll department.
• Motivate the technicians under his/her responsibility.
• Strive for harmony and team spirit within the department and with all other departments.
• Regularly review the performance of all technicians according to dealership guidelines.
• Prepare a list of technicians for overtime in accordance with the collective agreement.
• Ensure compliance with OHS standards (e.g., inspection of tools and equipment, minimum of two technicians in the workshop, handling, etc.).

• Attend various meetings by invitation.
• Be familiar with the collective agreement provisions applicable to technician management.
• Present yourself in a professional manner.
• Perform other tasks as needed and as directed by

• French/English – spoken and written
• Minimum 5 years of experience
• Proficiency in Microsoft and CDK software
• Ability to manage priorities
• Stress tolerance
• Ability to exercise sound judgment
• Ability to follow instructions

• Competitive compensation package
• Medical, vision, and dental benefits
• Life insurance
• Group RRSP
• Sick days and mobile day
• Closed on weekends
• Renovated, air-conditioned mechanical shop
• Employee vehicle purchase and maintenance plan
• Employee and family assistance programs
• Company-wide appreciation events and contests…