Spécialiste technique automobile​/Automotive Specialist

Bilingual Automotive Technical Specialist

Location:

Hybrid – North Shore of Montreal, QC

Department:
Claim Resolutions / Technical Support

Type:
Full-time, Permanent

Are you passionate about the automotive industry and skilled at diagnosing and resolving technical issues? Do you enjoy helping customers understand complex vehicle problems in a clear, fair, and professional way?

We are seeking a Bilingual Automotive Technical Specialist to join our Claim Resolutions team – a unique role that blends hands‑on technical expertise, customer service, and analytical problem‑solving. Acting as the bridge between mechanical assessment and fair dispute resolution, you’ll apply your diagnostic knowledge to investigate and resolve claims while maintaining transparent and professional communication with clients.

• Provide technical support (phone and written) to customers, dealers, and partners regarding vehicle diagnostics, condition, and repair issues.
• Investigate and resolve arbitration claims by serving as a neutral technical expert and ensuring fair, fact‑based resolutions.
• Analyze inspection reports, photos, and technical data to validate vehicle conditions and identify discrepancies.
• Translate customer‑reported issues into technical assessments (mechanical, electrical, cosmetic, or title‑related).
• Support internal teams and customers by explaining complex automotive issues in simple, clear terms.
• Collaborate with engineering, inspection, and quality teams to address recurring technical issues and suggest improvements.
• Prepare and present technical documentation, reports, and bulletins to support knowledge sharing.
• Track and analyze trends in claims or product issues to enhance quality, customer experience, and efficiency.
• Negotiate and mediate repair solutions or compensation in collaboration with customers and partners.
• Stay current on arbitration policies, automotive technologies, and related legislation across Canadian provinces.

• 2+ years of hands‑on automotive experience (Technician, Service Advisor, Damage Appraiser, or related).
• Strong diagnostic and problem‑solving abilities in mechanical, electrical, and electronic systems.
• Excellent customer service and communication skills, capable of de‑escalating conflict and explaining complex technical concepts clearly.
• Bilingual (French and English) – written and spoken.
• Strong analytical mindset and attention to detail.
• Comfortable using CRM software and digital communication tools (Google Suite, Slack, etc.).
• Ability to work independently and collaboratively in a hybrid environment.
• Experience in claims, arbitration, or warranty processes (asset).
• Knowledge of diagnostic tools, repair estimation, or vehicle reconditioning (asset).

• Permanent, full‑time position
• Hybrid schedule: 2 days remote, 3 days in‑office (North Shore of Montreal)
• Competitive salary based on experience
• Comprehensive group insurance and employer‑contributed retirement plan (RRSP)
• Ongoing technical and professional training opportunities
• Collaborative, modern, and friendly work environment

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