Sr. Deskside Support

Job Title:

Sr. Deskside Support

Job Location:

Onsite - Montpelier, Vermont

The Deskside Support Analyst is a key technical professional responsible for delivering hands‑on, high‑quality support to end users within a corporate environment. This role involves diagnosing and resolving complex hardware and software issues, supporting system upgrades and deployments, and ensuring optimal end‑user productivity. The analyst will serve as a Level 3 escalation point, performing advanced troubleshooting, asset management, and onsite technical operations while maintaining exceptional customer service standards.

• Provide Level 3 onsite or remote support to resolve complex hardware, software, and user‑reported issues efficiently.
• Diagnose and troubleshoot desktops, laptops, mobile devices, and applications, including root cause analysis and resolution.
• Lead deployment of software releases, patches, and system upgrades across end‑user devices.
• Manage procurement and end‑to‑end asset lifecycle for all end‑user hardware and peripherals.
• Perform onsite installations, hardware replacements, and software repairs, ensuring minimal downtime.
• Use remote access and diagnostic tools to analyze issues, triage authentication problems, and support users effectively.
• Support departmental infrastructure changes, including customer relocations, workstation setups, and build‑out activities.

• Strong technical knowledge of desktop operating systems (Windows, macOS) and enterprise software applications.
• Demonstrated experience providing deskside/field support in a corporate environment.
• Excellent communication, interpersonal, and customer service skills.
• Hands‑on troubleshooting experience with desktops, laptops, mobile devices, and associated hardware.
• Familiarity with remote access tools and enterprise remote support technologies.
• Experience with Active Directory and directory‑service administration.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Strong analytical skills and the ability to diagnose issues systematically.

• Certifications such as A+, Network+, MCSA/MCSE, ITIL, or relevant vendor‑specific credentials.
• Experience supporting enterprise collaboration tools and endpoint security solutions.
• Knowledge of imaging technologies, deployment tools (SCCM, Intune, or similar), and asset management platforms.

The annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Based on this role’s business requirements, this is an onsite position requiring 5 days a week at the client site in Montpelier, Vermont, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.