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HelpDesk/Support Technical Support IT Project Manager

Service Desk Lead - Operations & Escalation Champion

Job in Montpelier, Washington County, Vermont, 05604, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading Federal Services provider in Vermont seeks a Service Desk Lead to oversee service desk functions. This role involves managing daily operations, leading shift teams, ensuring quality service delivery, and becoming the primary escalation point for issues. Candidates should have a Bachelor's degree in IT or related fields and extensive experience in service desk operations. The position offers competitive compensation ranging from $84,900 to $154,500, tailored to individual qualifications and experience.
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